Customer Service Apprentice Level 2- Family shopper Broadoak FAMILY SHOPPER BROADOAK LTD

Family shopper Broadoak are looking to take on a Customer Service Apprentice. The role will involve working across all sectors of the store, ensuring stock levels are maintained, serving customers and working on the busy deserts and slush bar. Must be over 18 as selling alcoholic products.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    The position is working 3-5 days a week including working alternative weekends. Working evenings (finishing 10pm) Shifts to be confirmed.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    30 Sep 2023

  • Date posted

    31 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are looking for a reliable, energetic, enthusiastic and committed candidate to join our award-winning team. Apprenticeship Candidates must be comfortable using store mobile devices, software, tablets and Epos system.

A great opportunity to join our new passionate team. The vacant position is working 3-5 days a week including working alternative weekends. Working evenings (finishing 10pm) hours TBC hourly rate is apprenticeship minimum wage.

Full training provided with our training program you will be provided the confidence and tools to:

  • Take phone order and online store orders
  • Ensuring stock is available and updates on our own app
  • Serve customers efficiently and accurately with shopping, food and drink orders including taking payments
  • Assist in preparation of store and ensuring store is merchandised to a high standard before during and at the end of shift
  • The successful candidate will also serve at our alcoholic slush & dessert bar that offers a huge variety of amazing ice creams, waffles, milkshakes and alcoholic slushes
  • Offer customers high standards of customer service and care including participating on our large social media platforms. This includes promoting, creating and choreographing photos & videos

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful applicant will complete the Customer Service Practitioner Level 2 standard
  • Functional skills maths and English if required
  • A dedicated Juniper training skills coach

What is the expected career progression after this apprenticeship?

Completion of the apprenticeship may lead to a permanent full-time position, with Senior positions and promotions available for progression if suitable.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Consistent, Timekeeping, Dedicated


GCSE or equivalent Maths/English (Grade 4/C) Essential

About the employer

Large modern supermarket. Off license. Desserts bar. Ice cream bar. Freshly made: Cakes, waffle, milkshakes. We provide delivery. In addition we provide a takeaway delivery for freshly made pizza’s & appetisers, burgers & fries, salad bowl.







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Training provider



Paul Nightingale


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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