Surgery Reception and Administration Support Apprentice Oakside Surgery

A Surgery Reception and Administration Support Apprentice is required. This is a new and exciting opportunity for an enthusiastic and customer friendly candidate to become part of our reception-based administration support team as part of Oakside Surgery. You will be booking routine medical appointments, answering patient telephone enquiries, plus much more.

Sign in to apply

Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview).

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    29 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking for someone who is friendly, enthusiastic and ambitious, and would work well within a small yet very busy customer-based team. Tasks will vary but could include:

  • Assisting patients in the reception area with face-to-face enquiries/support where necessary
  • Assisting with patient telephone enquiries and liaising with other NHS/GP partners as necessary
  • Booking routine medical appointments
  • Support with administration tasks as necessary such as scanning documents, filing records, maintaining patient files etc.

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • On the job training as necessary to support role development
  • Off the job training (College attendance) to support qualification
  • Employer will allocate dedicated training time to support off-the job training requirements
  • Functional Skills in maths and English - if required.

What to expect at the end of your apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
  • Potential for full time employment on successful completion of the apprenticeship.
  • Transferable skills that are invaluable in the wider world of work.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to nature of role any potential apprentice must respect all aspects of business and client confidentiality at all times and respect all visitors to the surgery. Part of the qualification will require regular College attendance (currently one full day per month, but supported with regular zoom/online training as well as site visits). College is based at Marsh Mills, Plymouth.

About the employer

Oakside Surgery is a busy GP practice covering a large area of Plymouth. We have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the many services offered.


Oakside Surgery






You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.