To assist in the smooth and flexible delivery of front line, operational, shopping centre services from the customer service touch points. Services will be delivered through hosting, the gift card scheme, the Shopmobility desk, the Management Suite Reception, Collect + and key promotions events.

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Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage



  • Working week

    5 days per week, during Monday to Sunday Earliest 8am - latest 9pm. 8 hours during this period.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    25 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The following is a list of primary duties and responsibilities. Apprentices are part of a larger CCS at Meadowhall team that the list below is not exhaustive, and they should therefore be willing to help and assist all our colleagues in other teams within the business at any time

•Checking and assisting with the stock-deliveries, monitoring, auditing, display, sale and replenishment of gift cards, accessories, and refreshments.

•Monitoring and replenishment of general resources

• At all times following procedures to minimise loss and ensure health and safety of self and others

•Assist with processing and storage of customer Collect+ orders and returns. Following procedures to minimise loss and ensure the health and safety of self and others

•Assisting with the delivery of specific reception services including the processing of lost property and follow all protocols whilst liaising with internal/external customers and stakeholders

• Assisting in the setting-up and active participation in promotions and events, including moving equipment and assisting colleagues and customers.

•Monitoring of resources and equipment, responding to customer enquiries, booking in customers and moving equipment at the Shopmobility desk.

The candidate will have the ability to communicate clearly and with confidence to customers, retailers and other team members and will demonstrate customer centred behaviours including empathy, sensitivity, patience and respect.

We are looking for a trustworthy person, able to maintain confidentiality and professionalism at all times, with self-discipline and engaging qualities that show Meadowhall in the best light to stakeholders

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a L2 Customer Service Practitioner qualification audited by the assessor in the workplace.

If Maths and English is required this will be completed with the assessor before EPA is started.

On the job training in operating systems associated with the Customer Service role. Customer service training. Telephone service and IT/Intranet system training.

In house workshops/training on:


Safe Place Training.

Autism Awareness

Sight Loss Awareness

Safe scooter use

Health Safety Risk Assessment COSHH GDPR

Non frontline, security related training.

What is the expected career progression after this apprenticeship?

To achieve a L2 Customer Service Practitioner service qualification and possibility for the right candidate to stay on as a full time employee.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Customer care skills, Initiative, IT skills, Non judgemental, Patience, Problem solving skills, Team working


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

Meadowhall shopping venue covers 1.4 million sq ft of floor space and inhabits 290 stores from top independent and international brands, 50 places to eat in Sheffield and drink, and an 11-screen cinema. Ever since it opened in 1990 on the site of a former steelworks, Meadowhall has been the place to shop in Sheffield in the region.




Meadowhall Centre

Meadowhall Management Suite

The Oasis

S9 1EP

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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