Lettings Administrator Apprentice Generations Multi Academy Trust

Seeking to recruit an enthusiastic and committed Apprentice to work within the Trust’s highly successful Income Generation department. You will be working in a small, dynamic team, building customer relationships with general business admin, undertaking research and contributing to the operation of the department, developing key workplace skills.

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Closing date: 08 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.00am - 5.00pm/17.00.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    25 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Overview of the role:

  • To support the work of the Income Generation Department
  • To support the administration work of the Facilities Department
  • To assist in communication with customers and the organisation of their hire of Trust facilities
  • To maintain the customer database through each school’s bookings system
  • To support in monitoring and evaluating the activities of the income generation function
  • To support the submission of funding applications

Main tasks and responsibilities

Income Generation

  • To respond to telephone and email enquiries from existing and potential customers promptly and professionally
  • To manage the voicemail service for the lettings business, responding to enquiries within one working day
  • To arrange ad-hoc hire of the facilities and ensure all arrangements are in place
  • Assist in ensuring hirers are invoiced promptly and accurately, and payment is received
  • To take credit card payments from customers over the phone for those making “one off” facility hires
  • To produce daily job sheets to give to facilities officers, detailing the hirers and jobs for that day
  • Assist in updating the department’s social media pages
  • To assist in producing regular, accurate reports on the performance of the income generation function
  • Research new income generation opportunities to assist in the hiring out of vacant facilities
  • Other Income Generation related activities as directed by the Lettings Manager and Lettings Administrator
  • To be responsible for safeguarding and promoting the welfare of children at all times


  • Raise orders for Facilities consumables and equipment
  • Monitoring, assigning and tagging of tickets
  • Using KPI data to create charts
  • Filing and organising compliance paperwork
  • Assist creating facilities related documents
  • Raising ad-hoc invoices
  • Liaise with contractors and scheduling meetings

Skills to develop during the Apprenticeship

  • Knowledge
  • The principles of Business and Administration

An understanding of the customer services environment

  • The principles of planning and implementing a marketing campaign, and the ability to evaluate its effectiveness
  • The need to follow the policies, systems and procedures of the Trust
  • The importance of confidentiality


  • Communicating in a business environment
  • Negotiating in a business environment
  • Event planning and management
  • Working in a school environment

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator apprenticeship standard
  • Functional Skills in maths and English, if required 

The training will include:

  • Personal Learning and Thinking Skills (PLTS)
  • End-Point Assessment (EPA)


What is the expected career progression after this apprenticeship?

In return, on completing and passing of the apprenticeship, for the right candidate, we can offer you:

  • Funding and support to undertake a level 3 qualification in Business and Administration
  • A financially secure Trust, with the money to underpin its work
  • The opportunity to work with professional, committed and ambitious colleagues
  • Highly aspirant schools, with engaged students
  • The opportunity to gain on the job experience, whilst studying for a relevant qualification
  • A comprehensive staff benefits package

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Enthusiasm/Motivation, Punctual, Trustworthy, High standards, Reliable


GCSE or equivalent English (Grade Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade Grade 4/C or above) Essential

About the employer

Generations Multi Academy Trust was established following a direct approach by the DfE and currently consists of two secondaries – Goffs and Goffs-Churchgate Academy – and one primary – Flamstead End School. In addition, the Trust operates an independently run nursery from its Goffs-Churchgate site. The name “Generations” was deliberately chosen for our Trust, and reflects our desire to be a Trust that educates and nurtures children from their earliest days at school. Partnership is at the heart of our all of our work, founded in a core commitment to there being no set destiny for any child, regardless of their starting point.


Generations Multi Academy Trust


Goffs Lane


Waltham Cross


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Training provider



Kellie Tighe



Apprenticeship standard

Business administrator

Level 3 (A level)

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