Lettings Administrator Apprentice Generations Multi Academy Trust
Seeking to recruit an enthusiastic and committed Apprentice to work within the Trust’s highly successful Income Generation department. You will be working in a small, dynamic team, building customer relationships with general business admin, undertaking research and contributing to the operation of the department, developing key workplace skills.
Closing date: 08 Oct 2023
Apprenticeship summary
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Annual wage
£14,450.00
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Working week
Monday to Friday, 9.00am - 5.00pm/17.00.
Total hours per week: 37.0
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Expected duration
18 Months
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Possible start date
16 Oct 2023
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Date posted
25 Aug 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000194382
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Positions
1 available
What will the apprentice be doing?
Overview of the role:
- To support the work of the Income Generation Department
- To support the administration work of the Facilities Department
- To assist in communication with customers and the organisation of their hire of Trust facilities
- To maintain the customer database through each school’s bookings system
- To support in monitoring and evaluating the activities of the income generation function
- To support the submission of funding applications
Main tasks and responsibilities
Income Generation
- To respond to telephone and email enquiries from existing and potential customers promptly and professionally
- To manage the voicemail service for the lettings business, responding to enquiries within one working day
- To arrange ad-hoc hire of the facilities and ensure all arrangements are in place
- Assist in ensuring hirers are invoiced promptly and accurately, and payment is received
- To take credit card payments from customers over the phone for those making “one off” facility hires
- To produce daily job sheets to give to facilities officers, detailing the hirers and jobs for that day
- Assist in updating the department’s social media pages
- To assist in producing regular, accurate reports on the performance of the income generation function
- Research new income generation opportunities to assist in the hiring out of vacant facilities
- Other Income Generation related activities as directed by the Lettings Manager and Lettings Administrator
- To be responsible for safeguarding and promoting the welfare of children at all times
Facilities
- Raise orders for Facilities consumables and equipment
- Monitoring, assigning and tagging of tickets
- Using KPI data to create charts
- Filing and organising compliance paperwork
- Assist creating facilities related documents
- Raising ad-hoc invoices
- Liaise with contractors and scheduling meetings
Skills to develop during the Apprenticeship
- Knowledge
- The principles of Business and Administration
An understanding of the customer services environment
- The principles of planning and implementing a marketing campaign, and the ability to evaluate its effectiveness
- The need to follow the policies, systems and procedures of the Trust
- The importance of confidentiality
Experience
- Communicating in a business environment
- Negotiating in a business environment
- Event planning and management
- Working in a school environment
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Business Administrator apprenticeship standard
- Functional Skills in maths and English, if required
The training will include:
- Personal Learning and Thinking Skills (PLTS)
- End-Point Assessment (EPA)
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
What is the expected career progression after this apprenticeship?
In return, on completing and passing of the apprenticeship, for the right candidate, we can offer you:
- Funding and support to undertake a level 3 qualification in Business and Administration
- A financially secure Trust, with the money to underpin its work
- The opportunity to work with professional, committed and ambitious colleagues
- Highly aspirant schools, with engaged students
- The opportunity to gain on the job experience, whilst studying for a relevant qualification
- A comprehensive staff benefits package
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Grade 4/C or above) Essential
About the employer
Employer
Generations Multi Academy Trust
http://www.generationsmat.com/
Address
Goffs Lane
Cheshunt
Waltham Cross
EN7 5QW
Training
Apprenticeship standard
Business administrator
Level 3 (A level)
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