Project Tracking Coordinator Apprentice KINGSPAN INSULATION LIMITED

Working as part of the Technical Team in a supporting role, ensuring the highest levels of customer service possible. The main duties include administrative support, responding to technical requests from a variety of sources and media, researching project information and providing assistance to the Technical Services Team Manager.

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Closing date: 26 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,707.84

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Thursday 8:30am – 5pm Friday 8:30am – 4pm

    Total hours per week: 39

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    25 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000194309

  • Positions

    1 available

What will the apprentice be doing?

·       Undertake various administrative tasks and provide effective support, administration and coordination services for the team by using effective and timely processes.

·       Manage team emails, filtering into the correct mail boxes and forwarding to the appropriate person or team within the Kingspan division.

·       Reply to customer e-mails requesting further project information to allow the enquiry to be processed by an advisor.

·       Research project information on the technical enquiries received.

·       Log/track technical enquiries received on the CRM system to then allow enquiries to be allocated to a Technical Advisor.

·       Provide support and assistance to colleagues on researching projects for technical enquiries received.

·       Produce and format reporting from KICS (u value calculation software) for the business for GB & IE.

·       Support when require, answering overflow telephone calls from customers, accurately recording customers details and communicating with Technical Advisors for a call to be returned.

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

What is the expected career progression after this apprenticeship?

Progression opportunities would be discussed on successful completion of your apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Work Independently, to work under pressure, learn and adjust quickly, good knowledge of word, good knowledge of Excel

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Mathematics (Grade 4) Essential

About the employer

We are entrepreneurial, collaborative, and we stand behind a common cause – better buildings for a better world. Our mission is to accelerate a net zero emissions future with the wellbeing of people and planet at its heart. We help to create the schools, homes, airports, offices and other buildings where you experience life’s moments. As the world’s leading manufacturer of high-performance building materials for the global construction market - Kingspan pioneer new technologies and better ways of building for the world’s low carbon future. Our vision is to improve building performance, construction methods and ultimately the lives of people across the world. A vision that you can be a part of!

Employer

KINGSPAN INSULATION LIMITED

Address

Pembridge

Leominster

Herefordshire

HR6 9LA

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Training

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Contact

Hayley

hayley.grismond@hwgta.org

01432 377010

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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