Apprentice Food and Beverage Assistant Marstons - Clock Warehouse Shardlow

Are you looking for a career in hospitality? Join Marston's in one of our 1,400 pubs, bars and restaurants as an Apprentice Front of House Assistant where you will be working towards a Hospitality Team Member - Food and Beverage Service Level 2 Apprenticeship Qualification provided by Lifetime Training.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,116.00

  • Working week

    30 hours per week. Exact shifts to be confirmed.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    19 Oct 2023

  • Date posted

    23 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000193808

  • Positions

    1 available

What will the apprentice be doing?

Role Purpose:

To sell and serve the full range of Company food and drinks to Company standards whilst maintaining a high level of customer care and promoting a friendly atmosphere at all times.

Key Duties:

  • To maintain a high level of customer care at all times
  • To sell and serve all food and drinks to Company standards
  • To follow Company procedures with respect of cash handling as detailed in the Retail Staff Handbook
  • Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, plus any others that may affect the business
  • Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made
  • To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all time
  • To present the customer's bill and ensure the correct payment is received for all goods served
  • Ensure all goods served are presented on the customer's bill
  • To carry out any other reasonable requests by the Management Team

BAR

  • Clean and tidy all service areas including all display materials and equipment
  • Ensure all bar requisites are available at all times for the use of the customers, e.g. ice, lemons, etc
  • Ensure the bar has sufficient stocks for the anticipated trade

RESTAURANT

  • Ensure all cruets and accompaniments are kept clean, filled and well stocked throughout the session
  • Ensure all dumbwaiters and other areas of the restaurants are kept clean, tidy and well stocked at all times as per brand's manual specification
  • Ensure that the customers are satisfied with their meals, completing a customer care check
  • To clear all dirty plates and glasses as soon as possible after the customers have finished and re-lay all tables as per company standards as necessary

Ideal candidate

We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. You'll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week.

Our Apprenticeships

At Marstons, you will be working towards a Hospitality Team Member Level 2 Apprenticeship qualification over the course of 12-15 months.

The Apprenticeships last for 12 - 15 months, and will enable you to develop through a structured training programme. As an Apprentice with Marston's, you will gain a nationally recognised qualification, giving you an ideal grounding for a career in the hospitality industry. Learning is all on-site, so there is no need for our Apprentices to attend college, and our Apprentices are all paid national minimum wage, which is above the standard Apprentice rate. Throughout your Apprenticeship you will be supported by your Manager and our Apprenticeship provider too, so you will be given all the help and advice you need to succeed. Upon completion of the Marston's Apprenticeship Programme, you will be set up to develop further through the Marston's career path.

What training will the apprentice take and what qualification will the apprentice get at the end?

Hospitality Team Member Apprenticeship Standard - Food and Beverage Service Level 2 including Functional Skills in Maths and English

What is the expected career progression after this apprenticeship?

  • Ongoing development and support

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

About the employer

We've been running pubs and brewing beer in one form or another for more than 185 years - a heritage that we're incredibly proud of! Today we operate more than 1,400 pubs, bars and hotels which is our complete focus. Our separate joint venture completed in 2020 with Carlsberg (Carlsberg Marston's Brewing Company) gives us access to more than 60 of the country's best loved ales and lagers which all play key parts in our ongoing success. As a business, we strive to bring people together, creati

Employer

Marstons - Clock Warehouse Shardlow

Address

Shardlow

DE72 2GL

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Oct 2023