Customer Service Apprentice Hills of Woodford Toyota

Joining us as a Customer Service Apprentice offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry’s best talent. Toyota are the highest ranked automotive brand in the world, leading the way in Hybrid engine technology and innovation.

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Closing date: 27 Oct 2023

Apprenticeship summary

  • Annual wage


    Whilst on your apprenticeship you will receive a competitive salary of £14,541.80, increasing after 12 months in your second year to minimum wage for your age. As a fully trained Customer Service Advisor you can expect to earn up to £40,000 per annum

  • Working week

    8:30am - 6:00pm Monday to Friday and possible Saturday shifts 8:30am - 5:00pm (If you are required to work on a Saturday, you will be eligible for a day off during the working week).

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    23 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Hills of Woodford builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience. As a Customer Service Apprentice, you are key to the team’s success in delivering that experience through every step of our customer’s journey.

We are all Brand Ambassadors and live and breathe the Hills and Toyota brand and values and are by nature passionate about the products and services that we offer.

  • The apprenticeship you will be enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor
  • You will ensure we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience but working together as a strong team
  • Your communication is key and listening to customers helps you to build rapport and understand fully their complete requirements for all of their mobility needs
  • Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries
  • Learn to welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none
  • Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests
  • Start to embrace the Toyota customer journey and the way in which we want all our customers to feel when they interact with us, digitally or physically
  • Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements
  • Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome
  • Get involved with all activities that raise the profile of Hills, such as those in the community promoting the business and Toyota brand, and attracting new customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve a level 2 Customer Service Practitioner qualification upon successful completion of the apprenticeship
  • The apprenticeship training will be delivered by Learning Curve Group via monthly sessions with your Vocational Skills Coach, completely remote based
  • Functional Skills within maths, English and ICT if required

What is the expected career progression after this apprenticeship?

A potential full-time position within the company, upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Creative, Strong communication skills, Willing to learn and develop, Strong listening skills, Able to take initiative, Has a ‘can-do’ attitude, Able to work independently, Ability to multitask, A team player, Flexible and dependable, Willing to help your colleague, You are a great collaborator, Positive and passionate


GCSE or equivalent English (Grade 9-4) Desired
GCSE or equivalent Maths (Grade 9-4) Desired

About the employer

As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere. We are a privately run business, still owned by a Hills family member, we pride ourselves on our staff retention. We run with an open door policy and ensure that all of our staff are recognized for good behaviour and we pride ourselves on our trust pilot and Google reviews high score.


Hills of Woodford Toyota


536-564 High Road

Woodford Green


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Training provider



Olivia Hodgson

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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