Support Technician Apprentice SEASALT LIMITED

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool - FreshService

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Oct 2023

Apprenticeship summary

  • Annual wage

    £18,601.00

  • Working week

    All details will be confirmed at interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    23 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000193723

  • Positions

    1 available

What will the apprentice be doing?

  • Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times
  • Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly
  • Assisting with routine checks on interfaces/backups/systems
  • Assisting with 1st line tickets including password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes
  • Assisting with updating documentation when requested
  • Communicating with 3rd parties to log issues
  • Working with 3rd parties to ensure tickets are followed up and responded to within an appropriate timeframe 
    If you are interested in this exciting career prospect, it’s not just about your grades from school or college
  • We’re interested to find out more about your skills and interest in this apprenticeship

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

This apprenticeship will support you in a career as a: IT Helpdesk Technician, IT Support Technician or similar, as well as the potential to complete further training to move into a specialised area such as networking, cyber security, infrastructure support etc.

You’ll gain knowledge of the retail industry, as well as confidence and good working relationships across the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Seasalt is a modern, Cornish-based company with an ambitious vision. From our family roots, we have grown to be one of Cornwall’s largest employers and a successful omnichannel retailer spanning over 65 shops, 400 wholesale stockists and an impressive online presence.

Employer

SEASALT LIMITED

Address

Unit 8 Falmouth Business Park

Bickland Water Road

Falmouth

TR11 4SZ

You must have JavaScript enabled to view a map of the location

Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Oct 2023