Apprentice Medical Receptionist BRIERLEY PARK MEDICAL CENTRE

We are looking to appoint a receptionist to join our busy GP practice as the first point of contact for patients, contractors, and visitors and carry out our general office management tasks. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri between the hours of 8-6.30pm flexible work pattern.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    24 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

General Administration:

  • To have a thorough knowledge of all practice procedures.
  •  Pulling/filing notes and updating as necessary.
  •  Processing and distributing incoming and outgoing mail.
  •  Filing and retrieving paperwork/correspondence, including filing patient records.
  • Computer data entry, processing and recording information in accordance with practice procedures.
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
  • Cover sickness/annual leave and work reasonable overtime when required, including some weekends and evenings.


  • Receiving patients, consulting with members of the practice team.
  • Handing completed repeat prescriptions to patients and checking names and addresses.
  • Be able to cover all reception positions as necessary.
  • Taking messages and passing on information.
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

Appointment System Management:

  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records.
  • Monitor the effectiveness of the system and report any problems or variations required.
  • Deal with home visit requests, carefully noting all details
  • Medical Records Management: 
  • Ensure correspondence, reports, results, etc., are filed in the correct record. 

Consultation Room Preparations: 

  • Clearing and re-stocking of consulting rooms as required
  • Consulting rooms are prepared in readiness for each consulting session.
  • Rooms are checked at the end of each consulting session and left tidy and secure.

Other Job Responsibilities:

  • Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
  • Maintain an awareness of the Freedom of Information Act.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer service practitioner apprenticeship. 

Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English will need to achieve level 1 functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.The apprentice will spend 20% of their working hours in off-the job activities and training. 

On the job and off the job training will be delivered in the workplace.

What is the expected career progression after this apprenticeship?

Applicants may apply for a position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

Demonstrate ability to manage own workload and meet deadlines. Effective listening skills.

About the employer

We are a well- run, two site NHS practice offering high quality, personalised healthcare to the people of Huthwaite, Sutton in Ashfield and nearby Derbyshire villages. We offer a high- quality service, with a full range of services through an excellent team of doctors, nurse practitioners, nurses, healthcare assistants and admin staff. We are also well supported by district nurses, health visitors, a midwife, first contact physiotherapists etc.







NG17 2NF

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Training provider



Ellie Griffin

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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