Store Assistant - Customer Service Apprentice The Flooring Outlet

Provide outstanding customer service to retail and trade customers. Our Sales Assistants work closely with our customers, sub-contractors, and other members of staff, to identify project requirements and help them become a reality.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Pay will be reviewed within 6 months depending on performance

  • Working week

    5 days per week including Saturdays. 42.5 hours per week. 40 hours max for under 18s. Shifts TBC.

    Total hours per week: 42.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    23 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role includes, but is not limited to:

  • Serving customers in-store, over the phone and through the website.
  • Working out customer needs from measurements and identifying product options.
  • Develop good relationships with colleagues, customers, and sub-contractors.
  • Through training, develop good knowledge of our products and services.
  • Assist wider team with stock logistics, admin work and operational tasks.
  • Work to maintain proper stock control with line manager.
  • Ensure company health and safety standard and procedures are upheld.
  • Provide outstanding customer service when performing all aspects of the role.
  • Within the industry, most job roles including this one, require some heavy lifting. Full manual handling training will be provided, however we ask all applicants are fully comfortable with this.

What training will the apprentice take and what qualification will the apprentice get at the end?

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (15 months including endpoint assessment) All online delivery over teams/zoom [latforms.  Topics covered include –

  • Knowing your customers
  • Understanding the organisation 
  • Meeting regulations and legislation
  • Systems and resources
  • Your roles and responsibilities
  • Customer experience
  • Product and service knowledge
  • Interpersonal skills
  • Communication
  • Dealing with customer conflict and challenge 

What is the expected career progression after this apprenticeship?

Fast-tracked development opportunities as we experience significant and fast-paced growth.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent Maths (Grade A*-C (9-4)) Essential
GCSE or equivalent English (Grade A*-C (9-4)) Desired
GCSE or equivalent IT (Grade A*-C (9-4)) Desired

Things to consider

The role involves some heavy lifting. Full training will be provided and help is always available. The store itself is set up as a warehouse-style, so can get cold in winter. This is due to change as we invest in the property within the next 12 months.

About the employer

White Rose Group is a new and forward-thinking company within the home improvement industry. We are a team of young and ambitious individuals, who have a set plan for significant growth over the next 3 years. We are specialists in what we do, with background across all sales, marketing and business areas. We place a huge focus on excellent customer experience, and work hard to instil our core values within every team member. With ambitious plans on the horizon, we're building a team for long-term success


The Flooring Outlet





WF12 9EG

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Training provider



Nicki Bevan

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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