RMC Business Administration Apprentice Wye Valley NHS Trust

You will be expected to develop the skills to support the delivery of a comprehensive and effective administrative service to support the efficient running of Outpatient Reception Services and the Referral Management Centre Teams. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

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Closing date: 25 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, working hours to be agreed at interview stage.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    22 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties of the job

  • To confirm patient attendance on Maxims EPR, amending demographic details as required to ensure data quality (as per Standard Operating Procedures) is prioritised at all times
  • To greet patients in a professional manner upon arrival, provide information relevant to their appointment and direct them to the appropriate waiting areas.
  • To notify patients of extended waiting times if delays are occurring
  • To process all patients following attendance
  • To liaise with relevant medical secretaries or Referral
  • Management Centre for advice on appointment allocation to ensure patients are seen within the correct timescale as directed by the clinician
  • To make changes to patient appointments on the EPR Maxims system as required and deal professionally and courteously with all patients wishing to check or rearrange appointments both at the reception desk and also within the referral management centre

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administration Level 3
  • Functional skills if required
  • Safeguarding

What is the expected career progression after this apprenticeship?

Possible ongoing role on successful completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade 4/C or higher) Desired

About the employer

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.


Wye Valley NHS Trust


County Hospital

27 Union Walk



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Training provider



Andy Green


Apprenticeship standard

Business administrator

Level 3 (A level)

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