Sales Administrator Apprentice - Digital ID DIGITAL ID LTD

The sales admin role will be working within our existing sales team who sell ID and access card related products and services. The role includes answering the sales telephone line, making follow up outbound calls to new and existing customers to help with any queries and creating quotations on word documents.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday 09:00 – 17:00 with 1 unpaid hour for lunch.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    21 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000192656

  • Positions

    1 available

What will the apprentice be doing?

An amazing opportunity to join one of the Top 75 Tech/eCommerce businesses, who’s innovative approach to the market place has moved it to the largest supplier of our goods and services. As part of the Barcodes INC Group we belong to by far the largest ID company globally.  
 
You will be working as an integral part of a team servicing some of the most prestigious customers globally, from Premier League Football Clubs, The BBC, universities and large retail outlets, in which you will have responsibility for some of the key elements of the organisation’s overall sales and marketing plans, contributing to our success.
 
You will be involved in providing support in multiple capacities for the sales department. You will be working as an integral part of a team servicing some of the most prestigous customers globally, from Premier League Football Clubs, The BBC, universities and large retail outlets, in which you will have responsibility for some of the key elements of the organisation’s overall sales and marketing plans, contributing to our success.

• Monitoring sales enquiries, responding to customers, generating quotes and dealing with any orders     
• Answering the sales telephone line, re-routing to the correct person or department
• Making follow up outbound calls over time to new and existing customers to help with any queries  
• Creating quotations on word documents and sending them to customers 
• To keep records on our system (Sage CRM) effectively throughout the day 
• Assist sales staff with general admin, updating contact details, inputting companies on the system, run reports using the system.
• Sending samples out to clients on behalf of sales staff 
• Research into potential clients, getting relevant information 
• Creating/using spreadsheets

What training will the apprentice take and what qualification will the apprentice get at the end?

Duration:


  • 15 months practical training period, plus 3 months for End Point Assessment


Delivery model:

  • Work-based training with your employer
  • 10 days professional training at college
  • Approximately 12 on-site or/and Teams assessment visits per year
  • Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and Maths
  • Level 3 Business Administration Apprenticeship

What is the expected career progression after this apprenticeship?

The business offers a substantial step programme to move up in sales or admin with their most recent apprentice winning apprentice of the year. A large proportion of the current sales team started their journey as a sales admin apprentice with the business and are now very successful members of the sales team. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade A*-C 9/4) Essential
GCSE or equivalent Maths (Grade A*-C 9/4) Essential

Things to consider

• Strong verbal and written communication with a self-assured personality • A passion to deliver first-class service • Strong knowledge of Microsoft Office • An excellent and confident telephone manner • Have an outwardly positive and passionate demeanour • Great attention to detail and excellent organisational skills • A helpful and willing attitude with a determination to succeed and excel • Hardworking • Confident • Good attention to detail • Good telephone manner • Good level of written English • Good time keeping skills • Good organisational skills

About the employer

Since day 1 Digital ID set out a clear goal to become the largest ID card Company offering a complete service. We don’t sell products; we solve problems and have been helping our customers’ businesses and their employees stay secure for over 25 years. We provide a range of products and services such as plastic ID card printing, ID card Printers and lanyards to meet the requirements of our customers. Over this time, we have built up a loyal base of over 20,000 unique customer and have shipped our products to over 100 countries worldwide. As a business we also see ourselves as innovators; presenting the market place with new initiatives to support with Eco-Friendly products, card management and air purification.

Employer

DIGITAL ID LTD

Address

The Old Tannery

Hensington Road

Woodstock

OX20 1JL

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Training

Training provider

ABINGDON AND WITNEY COLLEGE

Contact

apprenticeships@abingdon-witney.ac.uk

01235216216

Apprenticeship standard

Business administrator

Level 3 (A level)

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