Administrative/Customer Service Apprentice BLENDED PRODUCTS LTD

Blended Products have been supplying specialist chemicals and gases for almost 20 years. The company prides itself on offering the optimal ‘blend’ of speciality chemical expertise, exceptional service, and positive attitude that customers can rely on. They are now looking to recruit an administrative/customer service assistant. You will be answering and dealing with telephone queries and taking customer orders.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday between 9am to 5pm.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    18 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000192486

  • Positions

    1 available

What will the apprentice be doing?

  • Answering and dealing with telephone queries.
  • Taking customer orders over the telephone and liaising with drivers/transport companies.
  • Providing quotes for existing customers requirements.
  • Obtaining quotes from carriers for unique consignments.
  • Keeping track of advance orders and unique consignments.
  • Liaising with Operations regarding deliveries and stock management.
  • Completing relevant internal and external paperwork.
  • Working with Microsoft 365 software package.
  • Greeting visitors face to face and arranging refreshments.
  • To maintain required filing systems in line with organisations policies and procedures.
  • General administration duties to include dealing with transport queries i.e., customers chasing deliveries and ETA’s.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

Founded in 2003, Blended has become a recognised name for reliable and competitively priced specialist gas and chemical products. Working alongside national as well as globally recognised brands, Blended provide the highest levels of service and tailored solutions, offering a customer focused approach which is combined with expertise and professionalism.Founded in 2003, Blended has become a recognised name for reliable and competitively priced specialist gas and chemical products. Working alongside national as well as globally recognised brands, Blended provide the highest levels of service and tailored solutions, offering a customer focused approach which is combined with expertise and professionalism.

Employer

BLENDED PRODUCTS LTD

Address

PLOT 11B

THE FLAREPATH

ELSHAM WOLD INDUSTRIAL EST

DN20 0SP

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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