Customer Service Apprenticeship CHAMPION SUPPLIES LTD

This is a fantastic opportunity for an Apprentice to join a small, friendly team. Your job duties would include developing excellent product knowledge, assisting with the company's social media posts, providing excellent customer service and more.

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Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,844.00

  • Working week

    Monday to Friday 8am – 4pm with a 1-hour unpaid lunch break. Saturday 9am – 12pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    13 Nov 2023

  • Date posted

    21 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000192445

  • Positions

    1 available

What will the apprentice be doing?

·         Create a welcoming and friendly environment.

·         Strive to resolve customer queries and escalate any concerns appropriately in person and over the telephone.

·         Communicate effectively with customers and colleagues.

·         Build strong customer and supplier relationships.

·         Develop excellent product knowledge.

·         Assist customers with product selection and confident product demonstrations.

·         Take responsibility for following up on quotes and enquires in a timely manner.

·         Process customer transactions efficiently, accurately and with high presentation standards.

·         Advise the branch team of any information that may lead to maintaining or increasing sales.

·         Assist with social media content and engagement, including updating the company website.

·         Ensure accuracy of all tasks carried out is to the highest of standard.

·         Assist with all branch operational tasks and processes when requested.

·         Take responsibility to ensure the branch cleanliness is always of the highest standard.

·         Ensure that stock is always safely stored and presented well.

·         Monitor stock levels and report promptly where necessary.

·         Assist with duties to achieve high levels of security, and health & safety when requested.

·         Carry out customer deliveries and collections.

·         Assist with supplier price updates.

·         Keep vehicle cleanliness and maintenance to the highest standards as per the company policy.

·         Report any maintenance or repair concerns promptly.

·         Communicate any financial concerns in a timely manner.

·         General Administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Apprenticeship qualification
  • 6 hours per week for training within working hours
  • Remote learning

What is the expected career progression after this apprenticeship?

Full-time position upon successful compeltion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Our client offers an innovative and modern approach to supplying customers with high quality and customised workwear. With their in-house printing and embroidery facilities they can offer a full decoration service to the highest standard.

Employer

CHAMPION SUPPLIES LTD

Address

UNIT 3

NORTHFIELD POINT

CUNLIFFE DRIVE

NN16 9QJ

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Training

Training provider

STARTING OFF LIMITED

Contact

Sophie Charalambous

Sophie.charalambous@startingoff.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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