Customer Service Apprenticeship CHAMPION SUPPLIES LTD
This is a fantastic opportunity for an Apprentice to join a small, friendly team. Your job duties would include developing excellent product knowledge, assisting with the company's social media posts, providing excellent customer service and more.
Closing date: 30 Oct 2023
Apprenticeship summary
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Annual wage
£12,844.00
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Working week
Monday to Friday 8am – 4pm with a 1-hour unpaid lunch break. Saturday 9am – 12pm
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
13 Nov 2023
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Date posted
21 Aug 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000192445
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Positions
1 available
What will the apprentice be doing?
· Create a welcoming and friendly environment.
· Strive to resolve customer queries and escalate any concerns appropriately in person and over the telephone.
· Communicate effectively with customers and colleagues.
· Build strong customer and supplier relationships.
· Develop excellent product knowledge.
· Assist customers with product selection and confident product demonstrations.
· Take responsibility for following up on quotes and enquires in a timely manner.
· Process customer transactions efficiently, accurately and with high presentation standards.
· Advise the branch team of any information that may lead to maintaining or increasing sales.
· Assist with social media content and engagement, including updating the company website.
· Ensure accuracy of all tasks carried out is to the highest of standard.
· Assist with all branch operational tasks and processes when requested.
· Take responsibility to ensure the branch cleanliness is always of the highest standard.
· Ensure that stock is always safely stored and presented well.
· Monitor stock levels and report promptly where necessary.
· Assist with duties to achieve high levels of security, and health & safety when requested.
· Carry out customer deliveries and collections.
· Assist with supplier price updates.
· Keep vehicle cleanliness and maintenance to the highest standards as per the company policy.
· Report any maintenance or repair concerns promptly.
· Communicate any financial concerns in a timely manner.
· General Administrative duties
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Apprenticeship qualification
- 6 hours per week for training within working hours
- Remote learning
What is the expected career progression after this apprenticeship?
Full-time position upon successful compeltion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Essential
About the employer
Employer
CHAMPION SUPPLIES LTD
https://www.championworkwear.co.uk/
Address
UNIT 3
NORTHFIELD POINT
CUNLIFFE DRIVE
NN16 9QJ
Training
Training provider
STARTING OFF LIMITED
Contact
Sophie Charalambous
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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