Customer Service Practitioner Level 2 Apprenticeship CARL ZEISS LTD

ZEISS are offering the unique opportunity to train and develop within our Aftersales Contracts Team. You will gain valuable experience in end-to-end aftersales processes and co-ordinate positive customer outcomes in a fast-paced B2B environment.

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Closing date: 19 Oct 2023

Apprenticeship summary

  • Annual wage


    Company pension package and BUPA/Medicash healthcare. • Discretionary Annual Bonus Scheme • Incremental pay increases throughout the apprenticeship • 25 days annual leave Company Life Insurance

  • Working week

    Monday - Friday. Varying shift patterns include 8.00am - 4.30pm, 8.30am - 5.00pm, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    25 Oct 2023

  • Date posted

    18 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Aftersales contracts Team - Responsible for managing the end-to-end service contract process, this to include sales development, along with quoting and processing of contracts through to invoicing. Our aim is to ensure that customers devices are routinely serviced and protected against failure, and we are working hard to further develop the ZEISS service contract business.

Duties include proactively reaching out to customers:

  • Promoting the benefits of ZEISS service contracts and quoting service contracts based on customer requirements
  • Cost negotiation
  • Contract processing
  • Invoicing customers
  • Other tasks include releasing and administrating planned maintenance dates, discussing customer queries, and following up unanswered quotations

We pride ourselves on honest and direct communication with our customers and providing a ‘personal’ service.

Joining ZEISS gives you the opportunity to learn, develop and be part of something special. You too can help shape the future and change the lives of people for the better, so what are you waiting for! 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • We operate in a “show” “do” training structure. Our skilled employees will train you on all aspects of your role using a structured, yet flexible training plan
  • Although all colleagues are available to assist with your training, you will also be assigned a “buddy” who will be your go to person for support and questions when required. They will check in on your progress and ensure you receive any additional training and assistance that is required
  • Although this opportunity is a very hands-on, ZEISS have a vast network of product related E-Learnings as well as a library of resources including audio books available to aid self-learning

What is the expected career progression after this apprenticeship?

  • Permanent position may become available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working


GCSE or equivalent English (Grade 3 or D) Essential
GCSE or equivalent Maths (Grade 3 or D) Essential

Things to consider

Predominantly office based. The successful candidate may be required to attend exhibitions or meetings off-site occasionally.

About the employer

ZEISS is an international leader in the fields of optics and optoelectronics. ZEISS has been at the forefront of technological progress for over 170 years – pioneering solutions for the semiconductor, automotive and mechanical engineering industries, biomedical research and medical technology, as well as spectacle lenses, camera and cine lenses, binoculars and planetariums.




1030 Cambourne Business Park, Cambourne


CB23 6DW

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Training provider




01223 418778

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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