Infrastructure Sales Team Apprentice Ibstock Plc

We are currently recruiting for an Infrastructure Sales Team Apprentice to join our team at our Northwich factory. You will be dealing with all aspects of customer service whilst working towards a Level 3 Customer Service Specialist qualification. Duties will include ensuring orders, sales enquiries and quotations are processed efficiently.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2023

Apprenticeship summary

  • Annual wage


    An annual starting salary of £18,000 increasing to £24,500 on successful completion of the apprenticeship.

  • Working week

    Monday - Friday 9:00am - 5:00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    17 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Providing a “best in class” customer experience, ensuring that all Infrastructure Sales enquiries are owned through to completion
  • Promptly identifying and assessing customer needs to ensure that incoming enquiries are dealt with in a timely manner and achieve satisfaction
  • Ensuring orders, sales enquiries and quotations are processed efficiently (checking names/addresses, pricing, discounts, product codes and haulage availability/transport requirements, alongside clear quotation numbers, order quantities etc.)
  • Operating as part of a knowledgeable Infrastructure Sales Team, developing skills, experience and understanding of the full “Anderton”/Infrastructure Sales offering and product range, and sharing experiences for the benefit of the entire Infrastructure team
  • Collaborating with the Sales Managers and Infrastructure Business Development Manager in order to pass on customer feedback, exchange information and/or resolve enquiries and issues
  • Delivering soft sales support, working with the Sales Manager and Infrastructure Business Development Manager to promote stocks and sales opportunities to customers, anticipating needs and maintaining positive relationships
  • Working closely with the technical managers to get an understanding of how to read BIM & CAD drawings to offer estimates on products

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Specialist Level 3 qualification
  • 20% off the job training 
  • End point assessment 

What is the expected career progression after this apprenticeship?

A full-time position will be offered as well as an increase in salary to £24,500. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Presentation skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English and math's (Grade 4/C or above) Essential

About the employer

Ibstock plc is a market leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years. Our purpose is to build a better world, by being at the heart of building - underpinned by our ambition to be the most sustainable manufacturer of clay and concrete products & solutions in the UK. We have put addressing climate change and improving lives at the centre of our sustainability work. We are passionate about the recruitment and development of talented individuals so that we can continue to surpass our customers’ expectations.


Ibstock Plc


1-2 Cosgrove Business Park

Soot Hill



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Training provider



Harrison Baker


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2023