Facilities services operative apprentice ROMNEY MARSH DAY CENTRE

A facilities services operative is a broad description of someone who provides facilities services support to customers and hub departments. You will receive a blended method of learning including coach visits and online workshops, working towards achieving nationally recognised qualification. You will learn how to maintain resources and equipment and to keep them in good repair, plus more.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The Facilities Services Operative Apprentice will be required for 30 hours per week from Monday to Friday, start and finish times TBC but may be required to work some ad hoc weekend days. This includes a minimum of 6 hrs a week training.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    13 Oct 2023

  • Date posted

    16 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Overview of the role:

  • To ensure buildings and services are maintained to the highest possible standards through regular maintenance inspections and testing of essential safety equipment
  • The timely completion of work record files to demonstrate regular maintenance compliance and adherence to all safe working practices
  • Promote good working practice and to ensure health and safety requirements are met

Job Responsibilities:

The apprentice’s key responsibilities will include but are not limited to:

  • Work closely with the Services Manager, Caretaker and Team Members
  • Observing, learning and understanding a wide range of maintenance and facilities skills and processes while under the instruction of skilled experienced staff
  • To be able to demonstrate these skills and processes as the training period progresses by working independently or with a team, to undertake tasks as instructed and increasing an overall contribution to the organisation
  • To undertake and successfully complete suitable college courses throughout the training period, achieving the academic grades and practical skills
  • Learning and understanding the importance of Health and Safety within the workspace and the organisation
  • To learn how to maintain resources and equipment and to keep them in good repair
  • To maintain a logbook over the duration of the apprenticeship period, recording projects that have been undertaken and the skills learned
  • To assist in the weekly Health and Safety checks
  • To maintain and to ensure general good housekeeping of the workplace
  • To carry out or to assist in the day-to-day repairs and servicing of the Hub
  • To maintain a smart appearance and to act in a professional manner at all times during shift
  • To perform any other duties appropriate to the grade and role of the post holder
  • Dependant on business requirements, there may be the occasional requirement to work outside of normal scheduled hours or at weekends, but this will be owed to you in hours during the week at a reasonable time
  • Escort the premises with external visitors such as contractors/regulatory compliance officers
  • To comply with the requirements of Health and Safety and all other relevant legislation
  • Participate in a minimum of 3 days Voluntary work with the Charity (pro rata)
  • Have a proactive approach to work along with a ‘can do’ attitude
  • To carry out general porter duties
  • To undertake the setting up and clearing away and storing of furniture for meetings, classes and services

What training will the apprentice take and what qualification will the apprentice get at the end?

Your training will be provided by both your Employer and Grey Seal Academy. All training is delivered face to face at the workplace either on site or videoconferencing; this includes x1 training session and x1 coaching session per month. You will have access to an online portfolio and virtual learning environment to assist your training and assessment during your programme.

During the Apprenticeship you will learn the following topics:

  • Support the delivery of the responsibilities of the Facilities
  • Services function in complying with health and safety and other legislation and organisational policies and procedures
  • Address FM-related risks, hazards and threats to people, property and premises
  • Provide customer service to internal and external customers to ensure the effective delivery of a range of facilities services
  • Support good sustainable practice in FM
  • Maintain soft FM services
  • Gather FM-related information for continuous improvement purposes
  • Deliver front-of-house services
  • Support hard FM functions
  • Maintain and develop competence in the FM industry/sector
  • Support the delivery of FM projects

Upon completion of the apprenticeship, you will gain the following qualifications and Standard:

  • Facilities Services Operative Level 2 Standard
  • Certificate in Facilities Services Principles Level 2
  • Functional Skills in mathematics Level 1/2 (if applicable)
  • Functional Skills in English Level 1/2 (if applicable)

What is the expected career progression after this apprenticeship?

There is a potential of being taken on as a staff member. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Logical, Team working, Physical fitness, Time management skills, Good at fault finding, Ability to work under pressure


GCSE or equivalent Maths and English (Grade 9-3/A*-D) Desired

Things to consider

To progress with your application, you may be called to discuss the role further and asked to complete some online assessments in Maths and English. Due to the nature of this role a level of physical fitness is required.

About the employer

The Romney Marsh community hub provides support to people in the community. They encourage them to try new experiences, meet new people and access a range of services to keep them engaged and active within the local community. We Offer: Health and wellbeing activities and classes. Day Support. Information and advice. Home support. Dementia services. Cancer support group.







TN28 8JR

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Training provider



Holly Lee-Crick



Apprenticeship standard

Facilities services operative

Level 2 (GCSE)

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