IT Service Desk Apprentice VERNACARE LIMITED

We are now looking for two eager candidates to join us as apprentices. Duties will include managing service desk tickets from the business to ensure that the appropriate level of IT support is provided.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2023

Apprenticeship summary

  • Annual wage


    £16,000 - £20,000 per annum.

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    16 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The Role:
As a Service Desk Analyst, some of your responsibilities will include:

  • Provide excellent customer service to the business, in-person and via telephone and email
  • Ensure that all Incidents are assigned the appropriate SLA
  • Take ownership of user incidents, tracking incidents and following incidents/requests through to completion
  • Manage all service desk tickets, escalating incidents as appropriate
  • Carry out basic operational procedures and instructions so that tasks are completed accurately and on time, including performing user joiner/leaver processing and IT system housekeeping.
  • Consistently meet service desk (KPI) key performance indicators as set by the service desk team leader
  • Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular emails / phone calls
  • Perform problem solving activities on Microsoft technologies including Windows 10, Microsoft 365, Microsoft Teams, SharePoint, Intune and Active Directory
  • Provide basic triaging steps with line of business applications before logging with the appropriate supplier for further investigation
  • Check monitoring systems for incidents and warnings and action or escalate as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell 

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental, Knowledge of MicrosoftProducts


GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

VernaCare are an award-winning global supplier of everyday healthcare essentials. We work to create quality products which are proven to help improve the lives of patients, residents and healthcare professionals by reducing the risk of healthcare-associated infections.




Western Avenue, Matrix Park, 1, Buckshaw Village, Chorley, Lancashire


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2023