Customer Service and Transport Coordinator Apprentice GBA TECHNICAL SERVICES LIMITED

As an Apprentice Transport Allocator, you'll help coordinate vehicle transportation to different places. You'll work with the transport team to schedule and track deliveries, ensuring they're done efficiently and on time. You'll communicate with drivers, address customer concerns and solve transport-related issues.

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Closing date: 14 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon – Fri 08:00 am – 17:30 pm 4 days on-site, 1 day at college (6 hours).

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    28 Oct 2023

  • Date posted

    15 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000191175

  • Positions

    1 available

What will the apprentice be doing?

Duties would include:

  • Coordinate vehicle transportation to different locations
  • Assist in scheduling and tracking deliveries to ensure efficiency and timeliness
  • Communicate with drivers and address customer concerns
  • Solve transport-related issues as they arise
  • Requires good organisational skills and attention to detail
  • Ability to work in a fast-paced environment
  • Basic computer skills are necessary
  • A customer service mindset is important
  • The willingness to learn and improve is valued

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be at North Lindsey College where you will access a wide range of facilities on offer. 

Day release.  

You will undertake The Level 2 Customer Service Practitioner apprenticeship standard.  

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

You will undertake Functional Skills for English and/or maths if needed.  

You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience. 

What is the expected career progression after this apprenticeship?

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English and Math (Grade C/4 or above) Essential

Things to consider

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

About the employer

GBA handle more than 2 million vehicles per year through our integrated UK port & terminal operations, state-of-the-art technical facilities and award-winning delivery operation. Our head office is based within the Port of Grimsby, which is capable of accommodating multiple vessels carrying up to 3,000 vehicles. Specialising in quality volume management, in Grimsby alone we manage a throughput of more than 500,000 vehicles each year; a perfect example of how we are ideally placed to handle your automotive needs. Our world-class storage operations and workshop facilities cover more than 650 acres across the UK's most efficient ports, each with close proximity to road and rail links. GBA are experts in optimised processing and supply chain management - ensuring seamless, prompt and reliable access to consumer markets.

Employer

GBA TECHNICAL SERVICES LIMITED

Address

GBA Transport Ltd

Unit 11 Sandtoft Industrial Estate

Belton

DN9 1PN

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Training

Training provider

DN COLLEGES GROUP

Contact

Sheryl Benson

sheryl.benson@northlindsey.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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