NHS GP Medical Receptionist Apprenticeship Clive Medical Practice

The Clive Medical Practice is looking for an apprentice that will take on the role of an NHS GP Receptionist and Administrator. This exciting apprenticeship is ideal for someone who is looking to begin their journey within the NHS. We are a small practice with a friendly team so although we work hard it is a great environment to work in.

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Closing date: 05 Oct 2023

Apprenticeship summary

  • Annual wage


    • NHS Pension Scheme • NHS Discount Scheme – Blue Light Card • Room for Progression • Good Holiday Entitlement • Enhanced pay with performance related increase

  • Working week

    Monday, 9.00am - 6.00pm, Tuesday, 9.00am - 6.00pm Wednesday, 9.00am - 4.00pm, Thursday, 9.00am - 6.00pm, Friday, 9.00am - 6.00pm ( 1pm-2pm Lunch)

    Total hours per week: 38.0

  • Expected duration

    12 Months

  • Possible start date

    11 Oct 2023

  • Date posted

    11 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with Patient queries via Telephone and Face to Face
  • Booking Appointments
  • Liaising with Doctors, Nurses, and other NHS Organisations
  • General Administration

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard:

  • Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor, as well as a programme of training devised by the employer
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

What is the expected career progression after this apprenticeship?

  • Opportunity to progress within the NHS
  • Previous apprentices have had promotions into Leadership roles

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills


GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

Things to consider

This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and the employer to contact you in connection with your application.

About the employer

Serving You Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Partners in Care Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


Clive Medical Practice






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Training provider



Amanda Carpenter



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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