Apprentice - Customer Service Sanctuary Group

Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with our training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    35 hours per week, exact shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    09 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be working in the Key-worker Accommodation area, alongside the Accommodation Team.

As part of your job role, you will be asked to complete all tasks required to deliver the accommodation service. All of this will be supported by the team around you, ensuring you are getting the best out of your apprenticeship!

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2

What is the expected career progression after this apprenticeship?

We are fully committed to support all our apprentices during their training. We’re looking for individuals with the potential to be future leaders within our business, who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Microsoft Office


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: - 25 days leave plus public holidays (pro rata) - A pension scheme with employer contributions from Sanctuary - Life Assurance - Employee Advice Service including counselling - Cycle to Work scheme - Voluntary health plans - Employee discounts - Wellbeing support and tools - Employee recognition scheme

About the employer

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.


Sanctuary Group



East Anglia


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2023