Apprentice Customer Service/Administrator Valve Centre Ltd

As part of your role as Apprentice Customer Service/Administrator (Level 2) you will be assisting the Sales team with general office duties, answering and directing telephone calls, selling products and services and informing customers of deals and promotions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,021.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday: 9am-5pm and Friday 9am-4pm .

    Total hours per week: 36.5

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    03 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000188634

  • Positions

    1 available

What will the apprentice be doing?

The Valve Center is a local company supplying valves, actuators and similar equipment to industry since 1997, they are now looking for an Apprentice Customer Service/Administrator to join their team.

Main duties & responsibilities:

  • Assisting the Sales team with general office duties
  • Answering the telephone and directing call to the correct department /person
  • Selling products and services
  • Informing customers of deals and promotions available
  • Filing, scanning and photocopying
  • Contacting customers over the telephone to check details held are correct
  • Lots of data inputting as updating call records
  • Working with general manager to ensure correct customer service is being delivered.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 NVQ in customer service will be gain along with classroom based and site visits from your training advisor.
  • Functional Skills in maths and English, if required.

What is the expected career progression after this apprenticeship?

  • The company are offering excellent long term prospects for the right candidate.
  • Opportunity to move into other departments within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, IT skills, Organisation skills, Problem solving skills, Team working

Qualifications

NVQ or SVQ Level 2 or equivalent None required (Grade None required) Desired

About the employer

Valve Centre Ltd, a local company supplying valves, actuators and similar equipment to industry worldwide since 1997

Employer

Valve Centre Ltd

Address

330 Bedford Street, Parr Industrial Estate

WA9 1PN

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Training

Training provider

ST HELENS CHAMBER LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023