Trade Counter Customer Service Apprentice HEREFORD INDUSTRIAL SUPPLY CO. LTD

In this role, you will be working with a team on busy Trade Counters serving customers and assisting with their needs.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08:30 to 17:00 (1 hour unpaid Lunch)

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    15 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000188499

  • Positions

    1 available

What will the apprentice be doing?

  • Goods inwards booking in products for stock and customers
  • Putting products away in warehouse correctly located
  • Transfer of stock to other depots in the group as requested
  • Picking / packing
  • Despatching website sales

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

What is the expected career progression after this apprenticeship?

Ability to work at all Depots Hereford, Leominster, Ledbury & Ross.

Progression to grow within the company and on many levels.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Literate, Polite, Punctual, Smart Dress (Uniform provided)

Qualifications

GCSE or equivalent English and Maths (Grade 9-4/A*-C) Essential

Things to consider

This vacancy could close sooner if a suitable candidate is found.

About the employer

Established since 1974 multiple Branches, Other Apprentices have been with the Company 16 years plus.

Employer

HEREFORD INDUSTRIAL SUPPLY CO. LTD

Address

Faraday road

Hereford

HR4 9NF

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Training

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Contact

Hayley Grismond

Hayley.grismond@hwgta.org

01432 377010

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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