Insurance Customer Support Apprentice HADEN WELBECK

You’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience. With Haden Welbeck behind you, you’ll learn and develop the skills to succeed in your chosen role. You will be trained to deal with customers face to face and over the telephone.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm. 2 x 15 minute breaks. 1 hour lunch (unpaid).

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    29 Jan 2024

  • Date posted

    03 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Join a company with a professional outlook and a diverse perspective where you can gain experience in the insurance industry. We set the bar high and will help you succeed in your way.

The main duties include but not limited to:

  • Quality checking work received to ensure fit for processing
  • Supporting set up of new Client/Underwriter/Third party accounts
  • Working with compliance
  • Managing accounts and invoicing
  • Processing premiums
  • Liaising with customers
  • Credit control and following up of premiums
  • Preparation and assistance with client paperwork
  • Assist with completion of missing data for KPI performance purposes
  • Data collection and input as required

The training you will be getting

  • Customer Service Practitioner Level 2 Standard
  • On-the-job training with the employer whilst working towards the Apprenticeship Standard
  • Functional Skills in maths and English, if required
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

  • Potential for full-time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part-time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and develop professional skills whilst earning a salary at some of Kent’s best companies
  • Once the Apprenticeship has been achieved, you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Punctual, Enthusiastic, Flexibility, Friendly, Good telephone manner, Smart appearance, Great listening skills


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - 39 minutes on bus 2 from Park Street, Ashford then a 1-minute walk from the bus stop.

About the employer

Haden Welbeck was established as an insurance broker in 1979, and is independently owned by Rob Solly. Rob has dedicated his life to the business, working at the company since he left school and owning the business, at first as a partner, now fully, for over 20 years. His aim is to ensure Haden Welbeck achieves 100% customer satisfaction by providing exceptional levels of personal service and considered advice. At Haden Welbeck, we believe insurance is a good thing. It can offer excellent value for money. We believe insurance is an investment in your future and when you consider the value of the items you insure; your home, your car, your safety and wellbeing, it is easy to see the importance of finding an insurance product that provides the right cover. Haden Welbeck is committed to helping you do this. Each member of our friendly and approachable team has vast experience in the insurance market, we know how to guide you, we know what questions to ask you and we can offer you a wide choice of insurance options. We are authorised and regulated by the Financial Conduct Authority (FCA) and regularly demonstrate our commitment in treating customers fairly.







TN30 6PT

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Jan 2024