Medical Receptionist Apprentice HARTSHILL MEDICAL CENTRE

Our receptionists are responsible for the non-clinical care of our patients when they attend the surgery and when they contact the surgery by telephone. They are required to welcome patients and visitors in a positive and friendly manner. Direct our patients in accessing the appropriate service in a courteous, efficient and effective way.

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Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    37 Hours per week, Monday to Friday between 08:00 – 18:00

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    03 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide an extensive receptionist service to General Practitioners and attached practice staff
  • Acknowledge patients attending the surgery and greet in a pleasant, appropriate and professional manner at all times, projecting a positive and friendly image
  • Answer the telephone politely and promptly
  • Process requests in person and by telephone, requests for appointments, telephone consultations and home visits, ensuring patients are directed to the appropriate healthcare professional
  • Taking messages for practice staff and patients and ensuring these are actioned appropriately
  • Prepare referrals in line with Choose & Book processes, etc.
  • Open, prioritise and distribute appropriate incoming mail
  • Download communications, results etc. from account
  • Accurately scan and attach correspondence into the practice computer system
  • Action all practice “tasks” and workflow comments daily in accordance with the practice policy
  • Communicate with patients using all methods available including telephone, face-to-face, text messages and e-mails
  • Registration of patients, both permanent, temporary and ensure information entered onto system is correct
  • Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number
  • Process all repeat and acute prescriptions in accordance with the practice policy and ensure appropriate details of recall requirements are actioned

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Apprenticeship Standard
  • 20% off the job training

What is the expected career progression after this apprenticeship?

Could lead to a permanent position for the right person.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade C/4 or equivalent) Essential
GCSE or equivalent Maths (Grade C/4 or equivalent) Essential

About the employer

We are a group practice with four full-time (male) and one part-time (female) GPs, who provide a high standard of medical care to the population of Hartshill and surrounding area.








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Training provider



The Apprenticeship Hub

01782 254287

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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