Medical Receptionist Apprentice HARTSHILL MEDICAL CENTRE
Our receptionists are responsible for the non-clinical care of our patients when they attend the surgery and when they contact the surgery by telephone. They are required to welcome patients and visitors in a positive and friendly manner. Direct our patients in accessing the appropriate service in a courteous, efficient and effective way.
Closing date: 15 Oct 2023
Apprenticeship summary
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Annual wage
£10,582.00
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Working week
37 Hours per week, Monday to Friday between 08:00 – 18:00
Total hours per week: 37
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Expected duration
15 Months
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Possible start date
23 Oct 2023
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Date posted
03 Aug 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000188344
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Positions
1 available
What will the apprentice be doing?
- To provide an extensive receptionist service to General Practitioners and attached practice staff
- Acknowledge patients attending the surgery and greet in a pleasant, appropriate and professional manner at all times, projecting a positive and friendly image
- Answer the telephone politely and promptly
- Process requests in person and by telephone, requests for appointments, telephone consultations and home visits, ensuring patients are directed to the appropriate healthcare professional
- Taking messages for practice staff and patients and ensuring these are actioned appropriately
- Prepare referrals in line with Choose & Book processes, etc.
- Open, prioritise and distribute appropriate incoming mail
- Download communications, results etc. from nhs.net account
- Accurately scan and attach correspondence into the practice computer system
- Action all practice “tasks” and workflow comments daily in accordance with the practice policy
- Communicate with patients using all methods available including telephone, face-to-face, text messages and e-mails
- Registration of patients, both permanent, temporary and ensure information entered onto system is correct
- Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number
- Process all repeat and acute prescriptions in accordance with the practice policy and ensure appropriate details of recall requirements are actioned
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 - 20% off the job training
What is the expected career progression after this apprenticeship?
Could lead to a permanent position for the right person.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4 or equivalent) Essential
About the employer
Employer
HARTSHILL MEDICAL CENTRE
https://www.hartshillmedicalcentre.co.uk/
Address
HARTSHILL MEDICAL CENTRE
ASHWELL ROAD
HARTSHILL
ST4 6AT
Training
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Contact
The Apprenticeship Hub
01782 254287
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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