Apprentice GP Receptionist SABDEN & WHALLEY MEDICAL GROUP

Apprentice GP Receptionist for a Medical Centre company based in Whalley. You will undertake your level 2 Customer Service qualification. You will be part of the reception team which contributes to the smooth running of the practice by being the first point of contact for our patients., as well as other duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Nov 2023

Apprenticeship summary

  • Annual wage

    £15,912.00

  • Working week

    Monday to Friday, 8.00am-6.00pm, 1 hour lunch, 36hrs over four days. Exact shift times tbc.

    Total hours per week: 36

  • Expected duration

    17 Months

  • Possible start date

    16 Nov 2023

  • Date posted

    03 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000188319

  • Positions

    1 available

What will the apprentice be doing?

To be part of the reception team which contributes to the smooth running of the practice by being the first point of contact for our patients.

1. To act as a point of contact for patients needing to be in touch with the surgery, either by telephone or face to face.

2. To maintain a good relationship between staff and patients, by showing sensitivity to the needs of others.

3. To maintain total confidentiality regarding information about patients and ensure that all patients are treated in a courteous and respectful manner.

4. Assist in the smooth running of the surgery:

• Dealing with patients politely and efficiently when they contact the practice.
• Answering general queries, making appointments and recording messages accurately.
• Booking patients into the GP triage if urgent on the day.
• Opening and distribution of post
• Scanning documents into the clinical system
• Data entry for new registrations
• Tidying reception/admin office at the end of the day
• As far as possible maintain a clear desk policy
• Notify your line manager if you become aware of any faults
• Covering other staff when they are on holiday or sick leave.
• Summarising medical notes
• Other duties that are deemed appropriate for the job

What training will the apprentice take and what qualification will the apprentice get at the end?

·         Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English if required. Work based learning.

·         In house training delivered by an NLTG assessor 

·         NLTG assessor will visit every 4-6 weeks

What is the expected career progression after this apprenticeship?

•         A great opportunity to develop your career with an employer who supports continuing professional development.

•         Upon completion of the apprenticeship you could have the potential to then progress into full-time employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4-9) Desired

About the employer

GP surgery providing medical care for Whalley and surrounding areas.

Employer

SABDEN & WHALLEY MEDICAL GROUP

Address

42 KING STREET

WHALLEY

CLITHEROE

BB7 9SL

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Contact

Recruitment Team

recruitment@nltg.co.uk

01254395355

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Nov 2023