Trade Counter Sales Apprentice (TEP Electrical Distributors Ltd) T E P ELECTRICAL DISTRIBUTORS LTD

We are recruiting for a Trade Counter Sales Apprentice. You will be serving customers face to face on the trade counter & over the telephone as well as other duties. It is an exciting opportunity for an individual who is looking to start a career within sales, & distribution, in a fast-paced & technical environment within the electrical industry.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday 08:30 - 17:00, Friday 08:30 - 16:30

    Total hours per week: 39.5

  • Expected duration

    12 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    02 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful applicant will be responsible for serving trade counter customers and interacting with customers over the telephone, and fulfilling their orders, and other essential trade counter tasks.

Duties will include:

  • Serving customers face to face on the trade counter and over the telephone
  • Assisting customers with product sales and knowledge
  • Accurately processing orders on the computer system
  • Creating quotations
  • Taking cash and card payments
  • Picking orders from the warehouse and monitoring customer orders
  • Solving customer problems/enquiries
  • Using knowledge to promote products to customers
  • Helping with marketing, merchandising and stocking the trade counter
  • Handling, storing, picking, loading and dispatching goods to meet deadlines
  • Receiving goods, notifying Counter Supervisor of any short deliveries or damages, and accurately entering them onto the computer system
  • Organising returns for the Counter Supervisor
  • Providing support to external sales
  • Demonstrating exceptional customer service
  • Understanding the business and maintaining the brand reputation
  • Following processes and procedures accurately
  • General housekeeping duties for both the trade counter and warehouse
  • Report any health & safety issues to Counter Supervisor
  • Any other duties as required

The applicant will be expected to be punctual, reliable, work well as part of a team, and willing to learn new skills and knowledge.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided to achieve the following qualifications:

  • Level 2 Customer Service Apprenticeship Standard
  • Functional Skills Level 1 or 2 in maths and English (if required)

Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ).  Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Customer Service Level 2 apprenticeship standards. 

What is the expected career progression after this apprenticeship?

Learner could progress to full-time employment upon completion of apprenticeship and has the potential of career progression into internal sales.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Self-motivated, Ability to work to deadlines


GCSE or equivalent English (Grade 4+ (C+)) Essential
GCSE or equivalent maths (Grade 4+ (C+)) Essential

Things to consider

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at Valley Street North, Darlington DL1 1QF

About the employer

TEP was established in 1920 as an independent electrical wholesaler, which was formed and is still owned by the same family. Based in Darlington, we offer a reliable and trustworthy service to all customers ranging from domestic to commercial and industrial sectors. Through working with key suppliers, with over 3000 product lines in stock, we are able to offer products that are aimed to suit specific customer requirements. We pride ourselves on our industry-leading knowledge and excellent customer service, and on building long standing relationships with our customers as they grow their businesses. Our team provides a wealth of knowledge on product information, having a collective total of over 100 years of experience in the electrical wholesale market, which is kept current with industry-leading solutions and product training in the emerging electrical markets. With this wealth of experience, we provide customers with detailed product information and support to deliver industry-leading solutions and products at a competitive price. We have a company culture which is friendly and team orientated, and you will be joining a team where the majority of people have long term service, many of who have joined at more junior positions and have developed a longstanding career with us.







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Training provider



Graham Denis Curry


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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