IT Helpdesk Apprentice KFP TOTAL IT SOLUTIONS LTD

This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email or remote access) or scheduling Field Engineers to provide on-site break-fix support. The role involves always providing excellent customer service, striving to exceed client and business expectations. Liaising with other internal departments and external partners to complete tickets when required.

Sign in to apply

Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    • Private healthcare for you and your dependents after a qualifying period, and a flu vaccination voucher once per year. • Recruitment referral scheme • Reward and Recognition scheme. • Excellent professional development opportunities.

  • Working week

    Monday to Friday, 8.00am to 5.00pm, or 9.00am to 6.00pm.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    04 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000187840

  • Positions

    1 available

What will the apprentice be doing?

Your key tasks and responsibilities will include:

  • Ensuring tickets are resolved in accordance with service level agreements (SLAs)
  • Scheduling Field Engineers for site visits when problems cannot be resolved remotely
  • Always providing excellent customer service, striving to exceed client and business expectations
  • Liaising with other internal departments and external partners to resolve tickets when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Duration:

  • 13 months practical training period, plus 3 months for End Point Assessment

Delivery model:

  • Work-based training with your employer
  • Day release during term time (approximately 1 day a week for 1 year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
  • Off the job, training will be for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and Maths
  • Level 3 Information Communications Technician Apprenticeship

End Point Assessment:

  • Work-based project and presentation
  • Portfolio based interview

What is the expected career progression after this apprenticeship?

  • A full-time employment as IT Helpdesk Operative

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Non judgemental

Qualifications

GCSE or equivalent English (Grade A*-C 9/4) Essential
GCSE or equivalent Maths (Grade A*-C 9/4) Essential

About the employer

We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done. Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.

Employer

KFP TOTAL IT SOLUTIONS LTD

Address

4 FOXCOMBE COURT

WYNDYKE FURLONG

ABINGDON

OX14 1DZ

You must have JavaScript enabled to view a map of the location

Training

Training provider

ABINGDON AND WITNEY COLLEGE

Contact

apprenticeships@abingdon-witney.ac.uk

01235216216

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.