Business Administration Apprentice - 18 Months Fixed Term BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST
To support the department in all aspects of administration, provide assistance in maintaining a high standard of service and to support the day to day running and delivery of the services provided within the department including diary management, maintaining records, both paper and electronic, in accordance with Trust policy.
Closing date: 31 Dec 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
08 Jan 2024
01 Aug 2023
Level 3 (A level)
What you will do in your working day
- You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to work from home for part of your apprenticeship
- You will demonstrate good customer service skills working on reception; dealing with the public and patients face to face and over the telephone. Part of your working day may also include time in the health records library retrieving files, pulling health records for clinics, archiving and filing
- You may be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database
- You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment
- Support and assist in office administration on a day to day basis as workload determines, reacting to changes in priorities as service dictates
- Clear verbal and written communication to ensure information is clearly passed to service users and staff
- Supporting the administration team and managers in completing daily tasks, liaising closely with staff, service users and the general public
- Be courteous with service users, service providers and the general public treating them with dignity and respect
- To undertake duties such as photocopying, binding, post, laminating and sending faxes when required
- Maintain and improving your skills through continued professional development and a structured personal and professional development plan agreed with your manager/L&D
- With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role
- Use of basic computer packages - Word and Excel for production of letters, memos, faxes, also PowerPoint & Publisher desirable
- To take telephone message for persons within department/site when required
- To co-ordinate electronic diaries for the team. To support the team in effective clinic management, arranging and rescheduling appointments, to ensure that patients receive an efficient administrative service in respect of their care
- Ensure that the post is opened, date stamped and distributed as appropriate. Forward and direct post in a timely fashion to relevant staff working within the department
- Ensure appropriate and accurate data is input onto dedicated databases relevant to the role
- Dealing with telephone calls and enquiries efficiently in a polite and professional manner
The training you will be getting
Level 3 Business Administration Apprenticeship Standard.
In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.
What to expect at the end of your apprenticeship
This is an 18-month fixed term contract. However, at the end of the apprenticeship there could be the possibility of a full-time post.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
DUDLEY COLLEGE OF TECHNOLOGY
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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