Business Administration Apprentice - 18 Months Fixed Term BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST

To support the department in all aspects of administration, provide assistance in maintaining a high standard of service and to support the day to day running and delivery of the services provided within the department including diary management, maintaining records, both paper and electronic, in accordance with Trust policy.

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Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - hours to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    01 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to work from home for part of your apprenticeship
  • You will demonstrate good customer service skills working on reception; dealing with the public and patients face to face and over the telephone. Part of your working day may also include time in the health records library retrieving files, pulling health records for clinics, archiving and filing
  • You may be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database
  • You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment
  • Support and assist in office administration on a day to day basis as workload determines, reacting to changes in priorities as service dictates
  • Clear verbal and written communication to ensure information is clearly passed to service users and staff
  • Supporting the administration team and managers in completing daily tasks, liaising closely with staff, service users and the general public
  • Be courteous with service users, service providers and the general public treating them with dignity and respect
  • To undertake duties such as photocopying, binding, post, laminating and sending faxes when required
  • Maintain and improving your skills through continued professional development and a structured personal and professional development plan agreed with your manager/L&D
  • With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role
  • Use of basic computer packages - Word and Excel for production of letters, memos, faxes, also PowerPoint & Publisher desirable
  • To take telephone message for persons within department/site when required
  • To co-ordinate electronic diaries for the team.  To support the team in effective clinic management, arranging and rescheduling appointments, to ensure that patients receive an efficient administrative service in respect of their care
  • Ensure that the post is opened, date stamped and distributed as appropriate. Forward and direct post in a timely fashion to relevant staff working within the department
  • Ensure appropriate and accurate data is input onto dedicated databases relevant to the role
  • Dealing with telephone calls and enquiries efficiently in a polite and professional manner

The training you will be getting

Level 3 Business Administration Apprenticeship Standard.

In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.

Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.

What to expect at the end of your apprenticeship

This is an 18-month fixed term contract. However, at the end of the apprenticeship there could be the possibility of a full-time post.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Computer literate, Prioritising skills, Understand confidentiality, Good time keeping, Able to follow instructions, Self motivated, Flexible, Friendly, Approachable, Compassionate


GCSE or equivalent Maths and English (Grade C/4 or above) Essential

Things to consider

You will be required to work at the following sites: Dorothy Pattison Hospital, Walsall, WS2 9XH and also Bloxwich Hospital, Walsall, WS3 2JJ. You will be required to sit and complete data processing and computer related activities on a daily basis for the majority of the working day and move stationary around the office. A large portion of the job involves use of a keyboard. You need to be able to lift, move and carry heavy case notes. There are many Employment Benefits • NHS Pension Scheme • Annual Leave • Cycle to Work Scheme • Staff Support • Lease Car Scheme • Childcare Vouchers • Long Service Awards • Flexible Working & Parental Leave • Statutory and Occupational Maternity, Paternity and Adoption Leave • NHS Discounts and shopping vouchers • Health & Wellbeing • Annual appraisal • Support with continuing professional development • Research and innovative practice • Partnership work with Unions • Occupational Health Service

About the employer

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: • Adult and older adult mental health services • Specialist learning disability services • CAMHS Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner. We’re using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we’re always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.




Dorothy Pattison Hospital

Alumwell Close



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Julie Perks

01384 363314

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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