Customer Experience Leader Apprenticeship McDonald's - Leeming Bar Services - Leeming Bar Services - 1131 - F

Driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business - in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit, all whilst working

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Whilst you will have a rota including a variety of shifts, including evenings and weekends you might also be asked to work additional hours outside of this at short notice - Exact shifts to be confirm

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    05 Nov 2023

  • Date posted

    01 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000187714

  • Positions

    1 available

What will the apprentice be doing?

As a Customer Experience Leader, having the ability to build rapport with others in a genuine and natural way is key for this role. You can lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive to the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.

Working as part of a fast-moving, high-energy team, you will be instrumental in delivering an exceptional service to all of our customers.

What your apprenticeship will offer:

  • You'll work towards a Level 2 Customer Service Practitioner Standard - which is equivalent to 5 GCSES!
  • You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype
  • The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours
  • You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment
  • They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments

What your role will involve:

As a Customer Experience Leader apprentice, you will:

  • Deliver outstanding hospitality, giving our customers a memorable experience so that they leave happy
  • Assist customers on their journey, confidently leading them through their restaurant experience so it is stress free and easy, making us stand out from our competitors
  • Be committed to the individual needs and wants of our customers so they want to visit again
  • Support the restaurant to develop and implement ways to improve customer satisfaction to keep each visit special
  • Lead hospitality by example through demonstrating expected behaviours and proactively anticipating customer needs
  • Create a great impression using positive and confident body language so you are approachable to our customers
  • Encourage customers to use Digital Kiosks and Table Service in a way that benefits them to help enhance their experience
  • Handle difficult situations/conversions in a confident manner, while maintaining positive customer relations to ensure a resolution
  • Take responsibility for your own development in all areas; look for opportunities to improve and grow
  • Seek to identify ways to make it simple, easy, enjoyable for our customers so they can continue to focus on what is important to them
  • Actively look for ways to make 'feel good' moments for our customers to exceed and enhance the customer's overall experience
  • Be able to speak knowledgeably and confidently to our customers about the business to keep them informed
  • Elevate customer focus across the team by using data to drive improvements to enable us to grow and develop
  • Become an expert in customer recovery and delivery so they come back and see us
  • Always put the customers' needs first to keep them at the heart of everything you do

Deliver Customer Experience:

  • Make it

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Hospitality Team Member Level 2
  • Functional Skills in maths and English

What is the expected career progression after this apprenticeship?

Once you've successfully completed this apprenticeship there are many opportunities to develop and have a rewarding career, with progression opportunities into Supervisor and Management roles.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

Please note: This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

About the employer

We opened the doors of our first UK McDonald's restaurant in 1974. Now, in over 1,250 UK restaurants, we serve millions of customers, create jobs and provide opportunities to local people and businesses.

Employer

McDonald's - Leeming Bar Services - Leeming Bar Services - 1131 - F

Address

92 Bedale Road

DL8 1DT

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2023