Apprentice Customer Service Practitioner. HADSTON HOUSE YOUTH & COMMUNITY PROJECT

Hadston House Youth & Community Project are offering the chance for a candidate to take part in a Customer Service Practitioner Apprenticeship. The successful candidate will help create new designs for Hadston House’s social media page as well as dealing with public queries and answering the telephone, supporting the admin team, working with the team to plan events and fundraising events.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and times to be confirmed.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    31 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Creating designs for social media
  •  Answering telephones
  • Dealing with public queries
  • Supporting the admin team
  • Being part of session work with older people or young people
  • Working with the team to plan events and fundraising activities
  • Offering new ideas, thoughts, and support to the team
  • Helping with diary management
  • Recording data and helping make presentations
  • Being part of events and helping the team deliver the objectives
  • Helping keep the centre and work areas clean and tidy

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 - Customer Service Practitioner Apprenticeship Standard
  • Training will be delivered in the workplace
  • The apprenticeship will take a minimum of 12 months to complete
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level


What is the expected career progression after this apprenticeship?

  • The opportunity to secure a role on successful completion of the apprenticeship for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental


GCSE or equivalent English, Maths and IT (Grade (Grade 4-9 (A*-C)) Essential

Things to consider

This position will be subject to enhanced DBS Clearance and safeguarding checks.

About the employer

Hadston House is an award-winning centre in Hadston delivering services to all ages within the community. We specialise in services for the elderly, young people and all ages offering a wide range of services such as lunch clubs, community café, meals on wheels, youth services, holiday activities and advice services for local people just to name a few. We are looking for an all-rounder, the whole team get stuck in to all aspects of the centre, we all support one another and cross service areas. Everything is everyone’s responsibility, this can be answering phones, dealing with queries, using social media, covering if we have sickness with cleaning or supporting any service. It gives the right individual the real experience of what its like to work in a third sector organisations with a small team and get a real feel for how everything works. In return for the effort given we will ensure that all development opportunities are provided, skills and tools given to support you with the apprenticeship qualification. By offering experiences on day to day life across all areas of the organisation this gives great experience of work, offers lots of foundation skills to be used in later working life and gives a real grounded experience to take on into the future. We also have the benefit of having 2 centres Hadston House and Briardale House in Blyth, so the successful candidate could benefit from working at multiple sites to gain additional experiences and we will support travel arrangements for this.




Hadston House

Hadston Road

NE65 9SF

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Training provider



Derwentside College

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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