Customer Service / Sales Apprentice STREAM NETWORKS LTD

We are looking for a highly motivated, positive Apprentice to join our energetic team. In this role, you will be responsible for responding to incoming leads while advising customers on product features and benefits, processing orders and handling customer issues, researching our database, finding potential new customers for our products/services.

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Closing date: 28 Sep 2023

Apprenticeship summary

  • Annual wage

    £17,000.00

  • Working week

    Monday - Friday, 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    29 Sep 2023

  • Date posted

    31 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000187150

  • Positions

    1 available

What will the apprentice be doing?

We are looking for a highly motivated and positive Advisor to join our energetic team. In this role, you will be responsible for researching and updating our database to find potential new customers for our products and services. Respond to new incoming leads timely and efficiently while advising prospects and existing customers on product features and benefits, process sales orders, and handle customer issues. 

Our preferred candidate will have a long term desire to progress a career within a sales role, be confident and outgoing, and have a professional approach when engaging with customers, co-workers, and leadership.

Duties will include:

  • Approach customers and prospects, identify needs and recommend products and services
  • Process sales and financial transactions
  • Update our CRM system to ensure we have accurate data on customers and potential clients
  • Respond to incoming leads in a timely and effective manner
  • Answer and make telephone calls to customers and new prospects
  • Strive to meet and exceed sales targets

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful Candiate will work towards the Level 2 Customer Service Practitioner Standard
  • This will be delivered through 2 days a month group training at WBTC in Newbury and monthly 1-1 training and review meetings
  • Functional Skills maths and English will be offered, if required through either remote or in person lessons

What is the expected career progression after this apprenticeship?

  • Our preferred candidate will have a desire to progress a career within a sales role, and undertake further relevant training and professional development towards this if required

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Presentation skills, Team working, Professional, Eager to learn, Enthusiasm

Qualifications

GCSE or equivalent English (Grade 4 or C) Desired
GCSE or equivalent maths (Grade 4 /C) Desired

Things to consider

For candidates who are waiting on results please use your predicted grades. The successful candidate will be confident in, and enjoy, communicating on the phone.

About the employer

Founded in 2007 by Matt Shanahan, a telecommunications and cloud entrepreneur. Matt’s vision was to build a state of the art communications and cloud network designed specifically for business. The aim of the network was to deliver best in class network security, improve business resilience and provide a clear return on investment. This state of the art network, combined with an exceptional customer care focus, has seen the business thrive. Today, we are still just as passionate about our business and our network. Although we have grown in size, exceptional customer service still forms the very fabric of our business. Our business solutions encompass SD-WAN, MPLS & VPLS private networks, direct Internet access, IoT MOBILE solutions, along with cloud telephony, security and enterprise cloud computing. Stream Networks has a valuable range of knowledge and skills that enable us to both discuss strategy on the one hand, whilst being able to deliver rapid programs to manage change on the other. Whether it’s high-level discussions to outline new ways of communicating, or highly tangible deliverables, such as cost reduction, planning new ways of working, or proven ways to improve communication, Stream Networks can help transition your communication and business support platform to the brave new world of unified communications and ‘information everywhere’.

Employer

STREAM NETWORKS LTD

Address

2 RIVERSIDE HOUSE

MILL LANE

NEWBURY

RG14 5QS

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Contact

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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