IT Service Desk Apprentice The West Bromwich Building Society

We are proud of our heritage and absolutely believe that the West Brom is a great place to work. We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - L3 Apprenticeship. You will be creating and assigning incidents and requests based on priority to appropriate teams.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £13,000.00

    £13,000 - £15,000 per annum.

  • Working week

    Monday to Friday, hours to be confirmed upon interview.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    31 Jul 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000187136

  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities: [will include but not be limited to:]

  • Work with other members of the team to develop and build relevant skills and knowledge 
  • Escalate incidents or high-impact problems to the IT Managers, keeping them updated as the situation changes 
  • Maintaining documentation such as working instructions, user guides and procedures 
  • Facilitate teamwork by documenting and sharing work practices 
  • Creating and assigning incidents and requests based on priority to appropriate teams 
  • Perform and undertake all aspects of support service (triage, telephone calls, voicemails, call backs, mailboxes etc.) to ensure the successful resolution of issues 
  • Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured 

You will also: 

  • Learn to use the company’s IT Service Management Tool to triage incidents and requests to the appropriate teams 
  • Learn how to investigate and resolve issues for users and systems 
  • Learn the company security guidelines and monitor emails 

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell 

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Creative, Non judgemental, Patience

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

At the West Brom, we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Employer

The West Bromwich Building Society

Address

2 Providence Place

West Bromwich

West Midlands

B70 8AF

You must have JavaScript enabled to view a map of the location

Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2023