Customer Service/Telesales Apprentice WORKFORCE SKILLS SUPPORT LTD

A Customer Service/Telesales Apprentice is required. You will be working alongside our Business Development Team to generate interest with construction companies in relation to training. Other duties include: assisting with coordinating commercial training courses and qualifications- in line with awarding body/industry standards- and providing advice and support to existing and new clients/learners, in relation to commercial training.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40 to £21,673.60

    Company appraisal system. Potential to earn a target related bonus . 1 days additional days holiday for each year worked for the company capped at 5. Potential for hybrid working once passed probation period.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 08.00 -16.30 with 30 mins lunch

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    09 Nov 2023

  • Date posted

    28 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000186873

  • Positions

    1 available

What will the apprentice be doing?

  • Supporting the Business Development Team, generating interest with construction companies and other interested parties with an introduction to Workforce Skills Support through the means of cold calling, follow up calls, email marketing campaigns, promotion of our services through advertising and networking events
  • Building and maintaining relationships with clients and providing an effective link between the client and their Business Development Manager, excellent verbal and written communication skills are essential
  • Creating and maintaining effective relationships with external training providers and other external partners
  • Liaising with 3rd party providers for suitable dates and locations and negotiating agreed discounts and maintaining our central tracker
  • Creating, chasing and processing booking forms
  • Updating the CRM system and central records
  • To provide additional ad-hoc support where applicable as directed by our Business Development Team
  • Any other duties as deemed necessary by line manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, including Functional Skills in maths and English, if required.

West Notts college are proud to be able to offer a sales pathway on the customer service practitioner apprenticeship which is specifically suited to those starting out in sales environments. 

This is a work based programme, all your learning will take place during working time and on work premises. There are regular workshops available for you to attend that will support your learning. You can attend these in person at our Derby Road campus or virtually via Microsoft Teams.

  • You will work with expert assessors to develop new knowledge, skills and behaviours within the profession
  • You will experience a blended learning model
  • You will gather learning evidence, journals and off-the-job records using your e-portfolio
  • At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon successful completion of this apprenticeship, the employer is committed to further training which may include higher level apprenticeship programmes.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

About the employer

Workforce Skills Support is a nationwide training provider specialising in the construction sector. We are recognised by the leading skills certification schemes within the UK construction industry for providing excellent construction training, courses and construction qualifications.

Employer

WORKFORCE SKILLS SUPPORT LTD

Address

Mansfield Business Centre

Ashfield Avenue

NG18 2AE

NG18 2AE

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leoni Nath

leoni.nath@wnc.ac.uk

01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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