Liaising with customers and colleagues, this is an exciting role where you will learn the skills and qualities required to support in production planning and production procedures. Answering the phone to customers and suppliers.
Closing date: 31 Dec 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
08 Jan 2024
12 Sep 2023
Level 2 (GCSE)
What you will do in your working day
Following on from our most recent successful apprentice who is now employed in a full-time permanent role in the business, we are keen to recruit our next apprentice to backfill the vacant position.
The role will include:
- Answering the phone to customers/suppliers
- Inputting of sales orders
- Raising production on orders
- Allocating of orders to a transport plan
- Sending stock reports to customers
The training you will be getting
Customer Service Practitioner Level 2 Apprenticeship Standard.
Training will be provided on an ongoing daily basis and when required.
You will not be required to attend Dudley College premises as the course is delivered in the workplace only.
An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 2 qualification.
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
What to expect at the end of your apprenticeship
For the right candidate, there would be room for progression in production or the sales department upon successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C or above) Essential
Things to consider
About the employer
DUDLEY COLLEGE OF TECHNOLOGY
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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