Production Apprentice UNITED STEELS LTD

Liaising with customers and colleagues, this is an exciting role where you will learn the skills and qualities required to support in production planning and production procedures. Answering the phone to customers and suppliers.

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Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 2:00pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    12 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Following on from our most recent successful apprentice who is now employed in a full-time permanent role in the business, we are keen to recruit our next apprentice to backfill the vacant position. 

The role will include: 

  • Answering the phone to customers/suppliers 
  • Inputting of sales orders 
  • Raising production on orders 
  • Allocating of orders to a transport plan 
  • Sending stock reports to customers 

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard. 

Training will be provided on an ongoing daily basis and when required.

You will not be required to attend Dudley College premises as the course is delivered in the workplace only. 

An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week. 

At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 2 qualification. 
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship. 
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. 

What to expect at the end of your apprenticeship

For the right candidate, there would be room for progression in production or the sales department upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

The hub is a busy vibrant space with a mixture of youth and experience. The applicant must be enthusiastic to learn in a busy but friendly hub and be computer literate, possess good communication skills and fine manners.

About the employer

Medium sized business, with an forward thinking managing director who wishes to expand the current workforce by giving opportunities to the "next generation" of employees, who wishes to train and develop the individuals to become the managers of tomorrow in the business which is expanding its workforce.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Claire Harper

01384 363107

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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