Customer Service Level 2 Apprenticeship WEST MIDLANDS DOUBLE GLAZING LIMITED

We are looking for a bright friendly person to join our team. Great career prospects for the right candidate. You will gain Customer Service experience in the retail sector. Taking enquiries on the telephone. Office administration duties, face to face customer service. Level 2 City and Guilds qualification will be achieved with this apprenticeship.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. 


  • Manage incoming phone calls
  • Identify and assess customers' needs
  • Build sustainable relationships and trust with customer through communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Keep records of customer interactions, process accounts and file documents
  • Handle customer complaints
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service Level 2 City & Guilds qualification.

Functional skills if required.

No days are required to attend college as all work will be done remoteley.

Regular visits with your assessor. 

What is the expected career progression after this apprenticeship?

Depending on the employer there's usually a clear path to promotion once you complete your apprenticeship, moving up from customer service assistant or trainee to supervisor, team leader and then into more senior management roles.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Customer care skills


GCSE or equivalent Maths and English (Grade 4) Desired

Things to consider

Knowing your customers. Understanding the organisation. Meeting regulations and legislation. Systems and resources. Your role and responsibility. Customer experience. Product and service knowledge. Interpersonal skills.

About the employer

West Midlands Double Glazing specializes in supplying tailored double glazing products to homeowners across the region, guaranteeing a high quality and cost-effective solution for every customer.






B70 6EY

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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