Customer Service Level 2 Apprenticeship WEST MIDLANDS DOUBLE GLAZING LIMITED
We are looking for a bright friendly person to join our team. Great career prospects for the right candidate. You will gain Customer Service experience in the retail sector. Taking enquiries on the telephone. Office administration duties, face to face customer service. Level 2 City and Guilds qualification will be achieved with this apprenticeship.
Closing date: 30 Sep 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40.0
Possible start date
02 Oct 2023
04 Sep 2023
Level 2 (GCSE)
What will the apprentice be doing?
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
- Manage incoming phone calls
- Identify and assess customers' needs
- Build sustainable relationships and trust with customer through communication
- Provide accurate, valid and complete information by using the right methods / tools
- Keep records of customer interactions, process accounts and file documents
- Handle customer complaints
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer service Level 2 City & Guilds qualification.
Functional skills if required.
No days are required to attend college as all work will be done remoteley.
Regular visits with your assessor.
What is the expected career progression after this apprenticeship?
Depending on the employer there's usually a clear path to promotion once you complete your apprenticeship, moving up from customer service assistant or trainee to supervisor, team leader and then into more senior management roles.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
WEST MIDLANDS DOUBLE GLAZING LIMITED
Customer service practitioner
Level 2 (GCSE)
Before you apply
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