Apprentice Customer Service Advisor - Steven Eagell Toyota - Cambridge STEVEN EAGELL LIMITED

The role of a customer service advisor is vital to the smooth running of the after sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.

    Total hours per week: 40.0

  • Expected duration

    36 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    26 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000186110

  • Positions

    1 available

What will the apprentice be doing?

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Retailer Apprenticeship Standard 
  • Functional Skills if required

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals. 
Residential training, all travel, and accommodation costs are covered by the employer. 

What is the expected career progression after this apprenticeship?

Once qualified, the right candidate can progress within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English & Maths (Grade C/4 or above) Desired

Things to consider

Once qualified you will have a number of transferable skills You may be expected to work Saturday’s on a rota basis Off the job training is on a residential basis

About the employer

Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances

Employer

STEVEN EAGELL LIMITED

Address

Coldhams Business Park

Norman Way

Cambridge

CB1 3LH

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Training

Training provider

PROVQ LIMITED

Contact

Julie Jones or Emma Powell

recruitment@provq.com

01743 762044

Apprenticeship standard

Retailer

Level 2 (GCSE)

Employer's Application Instructions

Simply visit http://www.apprenticeshipfinder.co.uk and click apply. Complete the registration form and assessments in full and to the best of your ability.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2023