Business and Client Support Apprentice THIRSTY WORK LTD

At Thirsty Work we are passionate about our people, and passionate about providing a high level of service to our customers. We offer a range of benefits to make Thirsty Work a great place to work, and we are looking for motivated individuals with excellent communication skills to join the team. Duties include answering the phone and responding to emails - from clients, suppliers, colleagues.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,500.00

  • Working week

    Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break), Working hours will be confirmed at interview.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    25 Jul 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000185850

  • Positions

    1 available

What will the apprentice be doing?

This new role will be varying and demanding, and the main task/responsibilities will include:

  • Relationship building - internally with colleagues, externally with clients and suppliers
  • Internal communication with other departments, playing a major role in linking all departments within the company
  • Ensuring customer tickets are confirmed correctly on the system
  • Credit control - contacting customers regarding outstanding balances and dealing with related queries
  • General administration as necessary - filing, updating contact information etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Administrator Standard - Level 3
  • On the job training - to support role development
  • Off the job training - to support qualification requirements
  • Employer to offer dedicated training time to support Off the Job (OJT) training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

  • When you join our team, you will be given the opportunity to grow to your full potential, whether you are applying for a new career or an existing member of staff hoping to develop your skills into a leadership role.
  • There are potential employment/progression opportunities available upon successful completion of the Level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

At Thirsty Work we are passionate about our people, and passionate about providing a high level of service to our customers. We offer a range of benefits to make Thirsty Work a great place to work and develop.

About the employer

Thirsty Work are proud to be the largest independent supplier in the country and offer a full range of bottled and mains fed watercoolers, hot water dispensers, water fountains and our new hospitality range under our Pura brand.

Employer

THIRSTY WORK LTD

Address

25 - 26 Apple Lane

Exeter

Devon

EX2 5GL

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Training

Training provider

FOCUS TRAINING (SW) LIMITED

Contact

Trevor Barnes

trevor.b@tftg.org

07836 536590

Apprenticeship standard

Business administrator

Level 3 (A level)

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