Apprentice Customer Representative Atlanta

You will learn the skills, knowledge and behaviours for a career in our insurance business. Joining our Marmalade business (part of Atlanta), you will be the voice of our insurance business, the friendly person on the phone for all our customers, ensuring their experience with Atlanta and our brands is always positive.

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Closing date: 13 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri 9.00am – 5.30pm, working every 3rd Saturday 9.00am – 2.00pm with a day off in lieu the following week (except Mondays)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    25 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    7 available

What will the apprentice be doing?

Alongside your apprenticeship programme, we will develop your knowledge, skills and behaviours so you can support customers with their enquiries, helping to find the right products and solutions for them. 

  • Customer Relationship Management:  As a real people person, you will understand how to communicate well and be able to effortlessly interact with our customers
  • Teamwork: Consistently support colleagues/collaborate to achieve results
  • Delivering Results: Use a wide range of company systems and processes to deliver services to customers.Take the initiative to meet challenging individual and team performance measures in line with company policy, values, standards and regulatory requirements. Plan and organise your work to meet commitments, not needing to be told what to do. Meet agreed business plan objectives where appropriate

The role provides:

  • A competitive salary with pay and role progression
  • A fully-funded professional qualification to support your potential career with Atlanta
  • Allocated work time to concentrate on your apprenticeship programme
  • 24 days holiday that increase with length of service (with the option to purchase more)
  • Health cash plan
  • Cycle to work scheme
  • A great work life balance with both flexible and hybrid working options available

What training will the apprentice take and what qualification will the apprentice get at the end?

We’re offering an Apprentice Customer Representative opportunity, starting mid-September/early October 2023, in our Peterborough office for an enthusiastic self-starter eager to kick start a rewarding career in insurance.  As part of this apprenticeship, you will undertake a 15-month Level 3 Senior Financial Services Customer Adviser apprenticeship programme which also comes with a professional qualification from the Chartered Institute of Insurance (Cii).  

What is the expected career progression after this apprenticeship?

A permanent position upon successful completion of your appreticeship. Across Atlanta, we pride ourselves on encouraging and investing in empowering the growth and development of our people. We have an established apprenticeship programme with a number of colleagues in all areas of our business who have successfully graduated and are progressing in their careers with us. 

A career with Atlanta opens up a lot of opportunities but it’s not only about finding the desired destination in your vocation, it’s also about attaining the tools to get there. Knowledge, skills and behaviours are key to being successful in your career journey and we’re committed to encouraging you to embrace the opportunities we have available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade C/4 and above or equivalent) Essential

Things to consider

Due to legislative requirements for this position unfortunately we can only accept applications from applicants aged 18 years or over.

About the employer

Atlanta are one of the fastest-growing insurance brokers, made up of some amazing heritage brands across the UK and Ireland. With brands such as Be Wiser, Swinton Group, Autonet, Carole Nash and many more, we have over 100 combined years of experience. We are a digitally driven, agile insurance broker with a vision to both simplify and improve insurance for customers across the UK and Ireland. We are part of The Ardonagh Group, one of the world’s leading independent insurance brokers, with 9,000 dedicated professionals, located across 150 global locations. Fundamentally insurance is about people and relationships – so if you’re interested in people it could be the perfect fit. Our people are our super-power and we’re always looking for energetic, dynamic individuals with great ideas. There’s never been a better time to become part of our story.




Aplha Business Centre

Mallard Road



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Training provider



Aysar Kalkanel

Apprenticeship standard

Senior financial services customer adviser

Level 3 (A level)

Before you apply

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