Receptionist Apprenticeship Marden Medical Practice

The Marden Medical Practice is looking for a receptionist apprentice to join their friendly team. You will train to receive, assist and direct patients, members of the public or appointed contractors in a courteous, efficient and effective manner.

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Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


    Apprenticeship salary for the first 6 months, with increases every 6 months depending on age and development.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Our full-time hours are 37hrs per week broken down as follows: Tue: 11am - 8pm Wed: 9am – 6pm Thurs: 11am – 8pm Fri: 9am – 6pm (Tues - Fri 60 min unpaid break each day) Sat: 8am – 1pm

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    20 Oct 2023

  • Date posted

    21 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties include:-

  • Greet patients and visitors to the practice, in a courteous manner, following appointment system procedures and visitor’s procedures
  • Respond to and direct all patient and visitor requests accordingly
  • Answer incoming telephone calls, ensuring calls are documented and redirected accordingly
  • Ensure computerised appointment system is up-to-date, booking, amending and cancelling patient appointments, as appropriate
  • Complete administration tasks. Including Repeat Prescribing, Registrations and Workflows as directed by your Line Manager
  • Operate equipment in the Practice in accordance with manufactures guidelines
  • Follow practice guidelines and procedures whilst using Practice software such as EMIS and Docman
  • Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
  • Ensure that emails, both internal and external, to the Practice are actioned
  • Ensure that daily reception duties are completed at the end of each working day
  • Ensure that the Reception area and general office are kept clean and tidy
  • Ensure computer equipment is operating and report any issues to management
  • Identify potential problems and deficiencies of the computer system
  • Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date
  • Carry out any specific C&CC tasks appropriate to role and process any relevant referrals from clinicians or directly from patients
  • Ensure that any personal duties are carried out and kept up to date and where appropriate cover the duties when colleagues are on annual leave

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard:

Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor, as well as a programme of training devised by the employer.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

What is the expected career progression after this apprenticeship?

For the right applicant there will be a full time position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills


GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

Things to consider

This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and the employer to contact you in connection with your application.

About the employer

Medical practice


Marden Medical Practice





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Training provider



Amanda Carpenter


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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