Service Advisor Apprenticeship - Suzuki- High Wycombe Worleys Garage

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Nov 2023

Apprenticeship summary

  • Annual wage

    £16,640.00

    Hourly pay of £8.

  • Working week

    40 hours between 8am-6pm Mon - Sat.

    Total hours per week: 40.00

  • Expected duration

    12 Months

  • Possible start date

    03 Dec 2023

  • Date posted

    20 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000185023

  • Positions

    1 available

What will the apprentice be doing?

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

The successful candidate will work towards a level 2 customer service practitioner qualification on a remote basis over a 12 month period.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard including Functional Skills (if required).

Blended on/off the job training and location to be confirmed.

What is the expected career progression after this apprenticeship?

Permanent role upon successful & satisfactory completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths (Grade 3) Essential
GCSE or equivalent English (Grade 3) Essential

Things to consider

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

About the employer

Worleys are a family owned Suzuki franchised dealer located in High Wycombe. We pride ourselves on giving clear accurate advice when considering your next vehicle or repair on your existing vehicle. We offer a wide range of workshop services for all makes of vehicles including servicing and repairs, MOT’s and tyres. We look forward to welcoming you to our dealership.

Employer

Worleys Garage

Address

Hamilton Road

Buckinghamshire

HP13 5PA

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Training

Training provider

ROBERT BOSCH LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Nov 2023