Service Advisor Apprenticeship - Suzuki- Blackpool Chapel House Suzuki Blackpool
We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations. Full UK driving licence is desirable.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 02 Dec 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
40 hours between 8am-6pm Mon - Sat
Total hours per week: 40.00
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Expected duration
12 Months
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Possible start date
04 Dec 2023
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Date posted
20 Jul 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000184927
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Positions
1 available
What will the apprentice be doing?
This is an apprenticeship role.
- A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
- They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop
The successful candidate will work towards a level 2 customer service practitioner qualification on a remote basis over a 12 month period.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Practitioner Standard - 12 months
What is the expected career progression after this apprenticeship?
- Permanent role upon successful & satisfactory completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 3) Essential
Things to consider
About the employer
Employer
Chapel House Suzuki Blackpool
Address
Metropolitan Business Park, Preston New Road
Blackpool
FY3 9TN
Training
Training provider
ROBERT BOSCH LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 02 Dec 2023