Service Advisor Apprenticeship - Suzuki- Blackpool Chapel House Suzuki Blackpool

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations. Full UK driving licence is desirable.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours between 8am-6pm Mon - Sat

    Total hours per week: 40.00

  • Expected duration

    12 Months

  • Possible start date

    04 Dec 2023

  • Date posted

    20 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000184927

  • Positions

    1 available

What will the apprentice be doing?

This is an apprenticeship role.

  • A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
  • They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop


The successful candidate will work towards a level 2 customer service practitioner qualification on a remote basis over a 12 month period.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Standard - 12 months

What is the expected career progression after this apprenticeship?

  • Permanent role upon successful & satisfactory completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths (Grade 3) Essential
GCSE or equivalent English (Grade 3) Essential

Things to consider

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

About the employer

Chapelhouse Motor Group is a family-run business with nine car dealerships located across the North-West of England.

Employer

Chapel House Suzuki Blackpool

Address

Metropolitan Business Park, Preston New Road

Blackpool

FY3 9TN

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Training

Training provider

ROBERT BOSCH LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Dec 2023