Apprentice Administration Officer Agilisys – KCC

A fantastic opportunity to gain brilliant business administration skills, assisting in the provision of a professional, comprehensive and efficient contact centre. To provide administrative and clerical support within this team, sending of brochures and related paperwork, collating booking confirmations and posting to customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 9.00am – 5.00pm. Two paid 15-minute breaks. Unpaid 36-minute lunch.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    20 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    4 available

What will the apprentice be doing?

This job description is provided to assist the post holder to know main areas of responsibilities.  These may be amended from time to time, without change to the level of responsibility appropriate to the grade of the post.

Main Duties:

  • You will be assisting in issuing, data entry and cancellation of several processes undertaken within the centre
  • Management of incoming post including the opening, sorting, and prioritising of contact centre white mail
  • Filing service specific paperwork as appropriate
  • Production and despatch of standard response letters for various contact centre services
  • Sending of brochures and related paperwork
  • Collating booking confirmations and posting to customers
  • Take calls relating to services as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 Standard
  • On the job training with the employer whilst working towards the Apprenticeship Standard
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standard

  • Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment

What is the expected career progression after this apprenticeship?

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
    The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - The office is accessible via train car and bus. Maidstone East is just opposite the office along with a pay and display car park. No free on-site parking.

About the employer

Agilisys provide the very best customer service. The company strive to improve the customer’s experience at each of its various contact points. They are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. Agilisys pride themselves on being one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class technology products as well as centres of operational excellence around the UK.


Agilisys – KCC


Ground Floor Contact Centre

Invicta House


ME14 1XX

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Training provider



Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2023