Customer Service Apprentice HALLAM EXPRESS LTD

•Ensure the efficient day to day management of purchase order's and information of customer goods inbound outbound •Coordination and distribution of customer paperwork. •To provide a business administrative service to the company that allows for an overall efficient and effective operation. •In house /off the job training and support.

Sign in to apply

Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday - Friday 9AM-5PM

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    21 Oct 2023

  • Date posted

    19 Jul 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Ensure the upload of customer paperwork onto the system.
  • Point of contact customer queries.
  • Ensure that the customer information is provided in a timely accurate manner
  • Point of contact for general information enquiries assisting with customer queries on deliveries and eta's.
  • To relay accurate messages and assist customers with account   queries regarding information supplied and delivery times
  • Consider the confidentiality of customer's information •Ensure the timely production of weekly KPI reporting
  • Accurate, efficient timely filing of POD Customer own paperwork'sEffectively use IT packages for customer and in house emails, reports and business admin analysis/reports
  • Participate in off the job training and development
  • Efficiently maintain all records, manual or computerised, in an up to date, neat and accurate manner, to allow fast retrieval
  • To promote a professional image of the company at all times.
  • Bring new ideas, energy and enthusiasm to take the company forward
  • To undertake additional duties as reasonably assigned from time to time.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a L2 Customer Service Practitioner Standard aided by the assessor carried out in the workplace. If Maths and English is required this will be completed with the assessor before the EPA process starts.

What is the expected career progression after this apprenticeship?

To achieve Customer Service Practitioner Level 2 standard and able to move up to completing Business Admin level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, IT skills, Team working


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

We operate a UK depot for fast service. With our partners, we offer premium and economy delivery services across the United Kingdom and Europe. Our fleet vehicles with their smartly-dressed drivers collect and deliver tens of thousands of pallets each year. Our partner network boasts nearly 130 domestic depot locations and export services to 27 international countries.




Hallam Express Ltd

Hydra House Hydra Business Park

Nether Lane, Ecclesfield

S25 4JJ

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.