Ford Customer Service Advisor Apprenticeship - Stockport LOOKERS PLC

Working in a service department, the apprentice will train in a number of areas, including improving customer relations, monitoring and dealing with customer problems and looking to promote continuous improvement in customer service.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, daytime hours. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    17 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000183478

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

  • Level 2 Customer Service Practitioner Apprenticeship Standard

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

Lookers is an ever growing multi-franchise dealer group which represents 34 volume and premium car manufacturers throughout the UK and Ireland. Founded in Manchester in 1908 by John Looker, initially the company sold bicycles, parts, accessories and the occasional used car. In 1910 the business joined forces with a garage owner in Hardman Street in the centre of Manchester to create Lookers Ltd. Until the First World War Lookers Ltd was primarily a Ford dealer which thrived to such an extent that in 1911 the garage in Hardman Street had to be completely rebuilt to accommodate the business generated by the popular Ford cars. The business was appointed a distributor of Austin motor vehicles in 1918 and continued to grow throughout Lancashire and Cheshire through the acquisition of a number of garages. Lookers and Austin became very closely associated such that the slogan 'Lookers is Austin' lasted for many years. In 1929 John Looker retired. The business continued to prosper until WWII war started in 1939 when the Austin factory was committed to the war effort and there were hard times throughout the country. Large dealers had originally operated as Distributorships, and as well as supplying cars to their own retail customers, they supplied cars to retail dealers in their designated area. The first major acquisition occurred in the 1960s when the Group moved into Yorkshire.

Employer

LOOKERS PLC

Address

Mersey Street

SK1 4AP

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923 216 165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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