Apprentice Customer Service Consultant S.A.S SUPPLIES LIMITED

We are looking for an apprentice customer consultant. Key responsibilities will be to support with sales, upkeep the showroom and shop, stock control, answer the telephones and ordering.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £14,040.00

  • Working week

    Monday - Friday, hours are flexible and can be discussed at interview.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    17 Jul 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000183314

  • Positions

    1 available

What will the apprentice be doing?

  • Speaking with clients and working collaboratively to determine their requirements
  • Planning overall appearance and function of all our bathroom products
  • Maintaining awareness of trends and product development within the bathroom industry
  • Take ownership of customer orders from start to finish as well as offering a high standard of after sales services
  • Supporting in the warehouse
  • Comfortable processing payments
  • Assist in the upkeep of the showroom: Maintain clean displays, order / restocking customer brochures,raising any snagging requirements, selling ex-display and end of line products
  • Be responsible for pricing the showroom displays and promoting special offers

Candidate Requirements:

  • Strong communication skills - both written and verbal, in order to communicate with clients, team members as well as suppliers confidently
  • No experience is necessary all training will be given
  • PC literate 
  • Respect for differing opinions, styles, and financial situations
  • Strong desire and willingness to learn

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve the Customer Service Practitioner Level 2  Apprenticeship Standard.

You will have  mentor for one to one teaching and learning.

There are workshops that you need to attend via Zoom.

You will complete Functional Skills in Maths and English if required.

In-house training will be given to support specifics of the role.

  • Programme to include 20% off the job training
  • On-the-job training will be given to support specifics

What is the expected career progression after this apprenticeship?

The opportunity to further develop and progress, once the apprenticeship is completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

There will be some support required within the warehouse.

About the employer

We are an independent Heating & Bathroom supplier based in Southend on sea. We supply to retail, trade and commercial sectors.

Employer

S.A.S SUPPLIES LIMITED

Address

Unit 3 Baron Court

Temple Farm Industrial Estate

Southend on Sea

SS2 5SE

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Training

Training provider

THELIGHTBULB LTD

Contact

Andrea Gregory

andrea@thelightbulb.net

07764969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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