We are looking for a new member to join our team. Ideal candadate will have the below charactoristics. Full time job available after apprenticeship. •I.T. literate, •Eager to learn •Ability to prioritise workloads as an independent thinker •Good telephone manners •Strong attention to detail
Closing date: 15 Oct 2023
Total hours per week: 35
Possible start date
16 Oct 2023
14 Jul 2023
Level 2 (GCSE)
What will the apprentice be doing?
•Order processing using multiple systems
•Customer account data maintenance
•Liaise with suppliers and customers over the phone/email
•Technical support for VoIP/Mobile queries (training provided)
•Check monthly commissions NOTE: Minimum wage is dependent on age. Wage review after 3 months.
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will study a level 2 Customer Service Practitioner qualification which will be aided by an assessor in the workplace. If maths and English is needed this will be completed before EPA alongside the tutor. On the job training with supplier systems / portals. Accounts training using Xero
What is the expected career progression after this apprenticeship?
Achievement of Customer Service Practitioner L2 qualification and possibility to progress to a higher level. The right candidate will be offered a full time job after completion of apprenticeship
Requirements and prospects
Desired skills and personal qualities
About the employer
RODA TELECOM LTD
MEADOWHALL TRAINING LIMITED
Customer service practitioner
Level 2 (GCSE)
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