Workplace Pensions Apprentice (35694) THE OFFICE OF THE PENSIONS OMBUDSMAN

An exciting opportunity to join the Pensions Ombudsman as a Workplace Pensions Apprentice. The successful applicant will initially join the Central Support Team who assist applicants as they come into the office.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, flexible hours 7.00am - 7.00pm.

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    14 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This role will involve:

  • Providing updates for customers
  • Assisting customers with early-stage enquiries - for instance letting them know about the formal complaints process that need to be completed, the alternate body best suited to deal with the matter (FOS / state pensions) or the basic details we need to open a case
  • Requesting information necessary for an investigation
  • File preparation prior to an investigation
  • Formatting approved determinations and uploading these onto our website
  • Assisting with the maintenance of our customer journey framework
  • Assisting our quality assurance team (internal checks of our casework process)
  • Assisting our finance team

The applicant will gain experience in several teams working on different parts of our customer journey and have the opportunity to learn about workplace pensions in the UK, the roles and responsibilities of those who run pension schemes, and the complaints handling / investigation process.

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Advanced Level Apprenticeship, gaining a Level 3 workplace pensions (administrator or consultant) qualification.

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Number skills, Team working, Works towards deadlines, Flexible, Adaptable


GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

When someone has tried to resolve a problem with their pension and isn’t satisfied with the outcome, they can ask us to help. As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent. Most of all, we must gain and retain the confidence of everyone we meet by treating them with respect, integrity, and honesty. Around 140 staff work here, along with around 240 volunteers, dealing with (on average) around 14,000 enquiries and around 5,000 pension complaints each year. A number of these complaints are resolved without the need for a full Ombudsman determination. As an organisation, we are committed to supporting the principles of equality, diversity, and inclusion.







E14 4PU

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Training provider


Apprenticeship standard

Pensions administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023