Workplace Pensions Apprentice (35694) THE OFFICE OF THE PENSIONS OMBUDSMAN
An exciting opportunity to join the Pensions Ombudsman as a Workplace Pensions Apprentice. The successful applicant will initially join the Central Support Team who assist applicants as they come into the office.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023
Apprenticeship summary
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Annual wage
£19,756.00
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Working week
Monday - Friday, flexible hours 7.00am - 7.00pm.
Total hours per week: 36
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Expected duration
18 Months
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Possible start date
16 Oct 2023
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Date posted
14 Jul 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000182848
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Positions
1 available
What will the apprentice be doing?
This role will involve:
- Providing updates for customers
- Assisting customers with early-stage enquiries - for instance letting them know about the formal complaints process that need to be completed, the alternate body best suited to deal with the matter (FOS / state pensions) or the basic details we need to open a case
- Requesting information necessary for an investigation
- File preparation prior to an investigation
- Formatting approved determinations and uploading these onto our website
- Assisting with the maintenance of our customer journey framework
- Assisting our quality assurance team (internal checks of our casework process)
- Assisting our finance team
The applicant will gain experience in several teams working on different parts of our customer journey and have the opportunity to learn about workplace pensions in the UK, the roles and responsibilities of those who run pension schemes, and the complaints handling / investigation process.
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
- More about this vacancy and any others you are suitable for
- Any training you need to complete
- What the next steps will be
What training will the apprentice take and what qualification will the apprentice get at the end?
Full apprenticeship training provided, working towards an Advanced Level Apprenticeship, gaining a Level 3 workplace pensions (administrator or consultant) qualification.
What is the expected career progression after this apprenticeship?
Possible progression within the company and progression onto the next level apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Essential
About the employer
Employer
THE OFFICE OF THE PENSIONS OMBUDSMAN
Address
THE PENSIONS OMBUDSMAN
10 SOUTH COLONNADE
LONDON
E14 4PU
Training
Training provider
THE GROWTH COMPANY LIMITED
Apprenticeship standard
Pensions administrator
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023