Apprentice I.C.T Specialist WERFEN LIMITED

Join our team as an Apprentice IT Specialist at Werfen UK and embark on an exciting journey to develop your technical skills and contribute to the delivery of cutting-edge healthcare diagnostic solutions. Apply today and take the first step towards a rewarding career in the field of IT solutions implementation. Duties include to provide technical assistance to end-users, both in person and remotely. This may involve troubleshooting hardware and software issues, resolving network connectivity problems, and guiding users through various IT processes.

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Closing date: 27 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am-5pm 30 Minutes lunch.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    12 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


  • Help Desk Operations: Assist with managing and maintaining the help desk system, including logging support tickets, tracking progress, and ensuring timely resolution of issues
  • System Maintenance: Participate in routine maintenance tasks such as installing and configuring software updates, patches, and security fixes. You might also assist with monitoring system performance
  • Hardware and Software Setup: Help with setting up and deploying computer systems, including installing operating systems, software applications, and hardware peripherals. This may involve imaging new computers, configuring network settings, and ensuring proper functionality
  • Documentation and Reporting: Maintain accurate records of support requests, troubleshooting steps, and solutions provided. Document common technical issues and create knowledge base articles or user guides to assist with self-help troubleshooting
  • User Training and Education: Assist in conducting training sessions or workshops to educate users about system functionality, best practices, and security awareness. Help users understand how to use our software solutions effectively
  • Internal IT Inventory Management: Collaborate with the IT team to track and manage inventory, including hardware, software licenses, and peripherals. Assist in maintaining an up-to-date inventory database and coordinate equipment procurement when needed
  • Security Measures: Support the implementation and maintenance of security measures such as antivirus software, firewalls, and user access controls. Stay updated on emerging security threats and assist in educating users about cybersecurity best practices
  • Collaboration and Communication: Work closely with team members and other departments to address IT-related issues and requests. Communicate effectively with end-users to gather information and provide timely updates on ticket statuses
  • On-Site Shadowing: Accompany IT Specialists on customer site visits, shadowing them to gain practical experience and understanding of implementation and troubleshooting procedures. This will provide you with exposure to a range of Hospital IT solutions and systems in real-world settings
  • Administrative Tasks: Carry out administrative tasks as required, including maintaining installation records, updating databases, preparing reports, and completing documentation related to IT implementation activities

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release at Warrington & Vale Royal College working towards successful completion of Level 3 Information and Communications Technician

What is the expected career progression after this apprenticeship?

  • Full-time employment at the business after successful completion of your apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English, Maths (Grade C/4) Essential

Things to consider

Pension scheme with 6% contribution from employee and 12% from employer Medicash cash plan Access to a company vehicle for company business Lunch and breakfast allowance for onsite work Company phone & laptop

About the employer

Werfen UK, a leading healthcare diagnostic solutions provider, is seeking a highly motivated and enthusiastic individual to join our team as an Apprentice IT Specialist. As an Apprentice IT Specialist, you will play a vital role in supporting IT solutions implementations for our UK customers, gaining valuable hands-on experience and knowledge in system troubleshooting and implementation, customer support, and system validations.




712 The Quadrant Cavendish Avenue




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Training provider



Chloe Harrison

Apprenticeship standard

Information communications technician

Level 3 (A level)

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