Apprentice Business Administrator (Care Navigator) DERBY ROAD HEALTH CENTRE
Guiding patients to the most appropriate care, either internally or signposting to external service providers. To contribute to a smooth and efficient reception area, providing a caring and effective service to patients and doctors ensuring that all practice needs are catered for.
Closing date: 16 Oct 2023
Apprenticeship summary
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Annual wage
£11,544.00
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Working week
37 hours week Mon-Fri between the hours of 8am-6.30pm flexible work pattern
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
23 Oct 2023
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Date posted
10 Jul 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000181478
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Positions
1 available
What will the apprentice be doing?
KEY DUTIES:
- Receiving requests for appointments by telephone, or in
person, for Doctors, Nurses and Health Care Assistants and
entering into computerised appointment system, System
One. - Accepting new patients, checking details of registration,
e.g. present address, previous address, previous doctor,
date of birth, number in household etc and offering new
patient health checks and practice leaflet. - Registering patients on the clinical system (permanent and
temporary resident) - Dealing with queries and enquiries that patients present with
at the reception desk, or by telephone e.g., results, change
of personal details, requests to speak to a doctor or nurse. - Taking requests for repeat prescriptions in writing or online
i.e. ordering and issuing of signed prescriptions and dealing
with queries. - Giving patients where appropriate their test results via the
telephone or face to face. - Dealing with form completion requested by patients
including receiving payment fees i.e. passport, BUPA,
travel vaccinations and medicals. - Preparing doctors and nurses computer appointment lists
for each surgery or clinic. - Entering and collating patient’s files for home visits as per
the computer visit log. - Scanning reports and correspondence from various sources
to the appropriate doctor and into the patient’s notes. - Issuing patient’s passwords for access to on-line systems.
- Contacting patients by telephone to ensure their computer
details are updated and recorded correctly. - Summarising patient’s notes.
- Ensure that the safety and security of the building is
adhered to at all times. - Any other duties requested by doctors or appropriate
manager to meet the business need.
Main responsibilities of role:
- Provision of high-quality service to patients, internal and
external colleagues - Seeking ways of improving efficiency and productively
- Respecting and abiding confidentiality
- Be proactive and take ownership of all aspects of safety,
health, environment and quality
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Business administrator apprenticeship.
- Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
- The apprentice will spend 20% of their working hours in off the job
activities and training. - On the job and off the job training will be delivered in the
workplace.
What is the expected career progression after this apprenticeship?
- Applicants may apply for a position at the end of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
Things to consider
About the employer
Training
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Contact
Ellie Griffin
Apprenticeship standard
Business administrator
Level 3 (A level)
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