Apprentice Business Administrator (Care Navigator) DERBY ROAD HEALTH CENTRE

Guiding patients to the most appropriate care, either internally or signposting to external service providers. To contribute to a smooth and efficient reception area, providing a caring and effective service to patients and doctors ensuring that all practice needs are catered for.

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Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    37 hours week Mon-Fri between the hours of 8am-6.30pm flexible work pattern

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    10 Jul 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


  • Receiving requests for appointments by telephone, or in
    person, for Doctors, Nurses and Health Care Assistants and
    entering into computerised appointment system, System
  • Accepting new patients, checking details of registration,
    e.g. present address, previous address, previous doctor,
    date of birth, number in household etc and offering new
    patient health checks and practice leaflet.
  • Registering patients on the clinical system (permanent and
    temporary resident)
  • Dealing with queries and enquiries that patients present with
    at the reception desk, or by telephone e.g., results, change
    of personal details, requests to speak to a doctor or nurse.
  • Taking requests for repeat prescriptions in writing or online
    i.e. ordering and issuing of signed prescriptions and dealing
    with queries.
  • Giving patients where appropriate their test results via the
    telephone or face to face.
  • Dealing with form completion requested by patients
    including receiving payment fees i.e. passport, BUPA,
    travel vaccinations and medicals.
  • Preparing doctors and nurses computer appointment lists
    for each surgery or clinic.
  • Entering and collating patient’s files for home visits as per
    the computer visit log.
  • Scanning reports and correspondence from various sources
    to the appropriate doctor and into the patient’s notes.
  • Issuing patient’s passwords for access to on-line systems.
  • Contacting patients by telephone to ensure their computer
    details are updated and recorded correctly.
  • Summarising patient’s notes.
  • Ensure that the safety and security of the building is
    adhered to at all times.
  • Any other duties requested by doctors or appropriate
    manager to meet the business need.

Main responsibilities of role:

  • Provision of high-quality service to patients, internal and
    external colleagues
  • Seeking ways of improving efficiency and productively
  • Respecting and abiding confidentiality
  • Be proactive and take ownership of all aspects of safety,
    health, environment and quality

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business administrator apprenticeship.
  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
  • The apprentice will spend 20% of their working hours in off the job
    activities and training.
  • On the job and off the job training will be delivered in the

What is the expected career progression after this apprenticeship?

  • Applicants may apply for a position at the end of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Demonstrate ability to manage own workload and meet deadlines. Effective listening skills

About the employer

Derby Road Health Centre has been a long-standing practice in Lenton for many years.The doctors are supported by four salaried GP's, two advanced nurse practitioners, four nurses, two healthcare assistants and one phlebotomist who aim to provide the best possible care for patients Behind the scenes we have a large administrative team who, together with our management team, ensure that the practice runs smoothly. Our purpose-built premises on Derby Road, accessible via Johnson Road, is located in the Lenton area of Nottingham approximately 20 to 30 minutes’ walk from Nottingham city centre. We also have an attached pharmacy on site for filling prescriptions. The surgery is a training practice, investing in and dedicated to support and train new people who choose this rewarding but challenging career.







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Training provider



Ellie Griffin

Apprenticeship standard

Business administrator

Level 3 (A level)

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